KNATCOM Customer Care Assistant - Jobs in Kenya

KNATCOM Customer Care Assistant - Jobs in Kenya

a) Job Description

The Customer Care Assistant is responsible for the following functions:

Provide efficient telephone communication services;

Operate the telephone exchange;

Maintain good customer care;

Assist visitors with disabilities access information or services;

Avail communication materials to waiting visitors;

Supervise the use of the reception area to promote a positive corporate image;

Issue visitors passes;

Receive and directing visitors to relevant offices;

Prepare and updating the visitors’ register;

Record, respond to and report customer complaints to the relevant officers; and

Any other duties as may be assigned.

b) Duties and Responsibilities

Providing efficient telephone communication services;

Operating the telephone exchange;

Maintaining good customer care;

Assisting visitors with disabilities access information or services;

Availing communication materials to waiting visitors;

Maintaining a clean and uncongested reception area to promote a positive corporate
image;

Updating the commission’s telephone directory and disseminating the same across all offices;

Issuing visitors passes;

Receiving and directing visitors to relevant offices;

Preparing and updating the visitors’ register;

Recording, responding to and reporting customer complaints to the relevant officers;
and

Any other duties s may be assigned.

c) Requirements for Appointment

For appointment to this grade a candidate must have: -

A diploma certificate in front office operations, customer care, communication studies,
public relations or any other approved equivalent qualification from a

recognized institution; Certificate in telephone operation, reception and front office or its equivalent from a recognized institution;

Kenya certificate of secondary education mean grade 'C-' (minus);

Certificate in computer applications; and

Meet the provision of Chapter Six of the Constitution.

d) Key Competencies and Skills

Good analytical skills;

Communication skills;

Interpersonal skills; and

Negotiation skills

How To Apply

Access and apply online via KNATCOM website at www.unesco.go.ke/careers

For details of the job description and skills, please visit the Commission’s website: www.unesco.go.ke/careers

All applications should reach the Commission on or before 13th October 2022 at 5.00 pm.

Note:

Only shortlisted and successful candidates will be contacted.

Kenya National Commission for UNESCO is an Equal Opportunity Employer.

Successful candidates will be required to fulfil the requirements of Chapter Six of the Constitution.



For more information and job application details, see; KNATCOM Customer Care Assistant - Jobs in Kenya


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