KingMakers Head of Customer Service Jobs in South Africa
KingMakers Head of Customer Service Jobs in South Africa
What You Will Be Doing: Responsible for the overall performance and operational delivery of your teams
Use your knowledge of organisation products or services to champion the provision of superior customer service/support
Lead and supervise team of team managers ensure each staff delivers superior standard of customer service
You will be responsible for the overall performance and operational delivery of your teams. You will ensure your teams are performance focused with accountability around core goals and KPIs
Liaise with line managers of various departments to ensure smooth operations and interdepartmental relations
Continually improve our customer service by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results and implementing changes
You will be an escalation point for your Team Managers and wider team to take action on issues impacting the customer experience we offer
Ensure optimum planning and scheduling to enable appropriate customer service support provision
Use your knowledge of the products and services we offer to champion the customer to the rest of the business
Ensure strong collaboration and alignment between your team and other teams across the company
You will represent your team in the wider business demonstrating accountability for the overall performance of your team
What You Need for This Role:
Strong Contact Centre management experience. You will be very familiar with leading large, multi-disciplined teams
Strong People Management; leadership and communication skills
Strong organisational skills
Experience of being accountable for KPIs, performance and budget management
Strong analytical skills. You should be able to take input, data and insight from multiple sources and to draw informed conclusions
A ‘can do’ attitude. You will need to demonstrate a proactive approach around improving the service we offer our customers
How you do it – Expectations for fulfilling your role:
As a General Rule at KingMakers We Want People to be:
Customer Focus: We keep the customer at the
center of everything we do
Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players
Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person
Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less
Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow
Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small
Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes
Beyond our great company benefits and competitive salaries, we recognize that to grow sustainably and thrive positively we need to engage the right talent because our people are a merit to our success. We have an inclusive culture where everyone can thrive and where everybody has a seat at the table.
How to Apply
For more information and job application details, see; KingMakers Head of Customer Service Jobs in South Africa
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