Kingdom Bank Relationship Manager, Institutional Banking Jobs in Kenya
Kingdom Bank Relationship Manager, Institutional Banking Jobs in Kenya
Reports to Team Leader, Institutional Banking
The Relationship Manager will be responsible for design, development, sales and business development of product propositions and platforms that deliver holistic solutions to Kingdom Bank customers and their ecosystems within the assigned sector in Institutional Banking.
The role holder shall also be responsible for managing the performance of the products throughout the life cycle ensuring that customer value and ROI are optimized
Responsibilities
Formulate, design and review product and platform strategies that competitively address identified and emergent market opportunities
Engagement with customer owners and market activators to achieve product/platform uptake and utilization targets
Periodic review of existing products and platforms to enhance their offering in the market to ensure product continuously yields expected benefits
Deposit mobilization and NFI growth
Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures
Main Activities
Full responsibility for assigned sector product lines and all sales and business development activities for the bank
Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs
Implement a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy
Put in place an MIS system that will enable continuous tracking of the sectors performance, Customer and Product profitability, and Customer satisfaction
Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise
Practice strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value
Enhance value creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners
Build the Kingdom Bank Brand to ensure that the bank is top of mind as an enterprise bank
Develop innovative solutions that will be delivered through branches and electronic channels that respond to market needs or identified gaps in the market.
Build a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage,
leading to faster organic growth and lower cost
Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver
Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization
Qualifications
University Degree – Upper second or equivalent
5 years’ work experience in Sales, Business development, Relationship Management or Product Development in a financial services environment
Experience in implementation of electronic platforms and solutions
Excellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future
Excellent interpersonal and negotiation skills with the ability to network, generate new business and develop strong business relation
Familiar with use of loan origination systems like credit quest or any other
Essential Knowledge/ Skills and Experience Required
Sound Judgment Skills
Good Negotiation Skills
Excellent Interpersonal Skills
Excellent Report Writing and Presentation Skills
Good Financial Analysis Skills
Communication-oral and written
Desirable knowledge/ Skills and Experience Required
Proper communication- written and verbal
Initiative – self starter
Result oriented
Innovative
Ability to establish and nurture business relationships.
Business awareness
Essential Behavioral Competencies
Teamwork.
Integrity.
Professional.
Innovation.
Core Kingdom Bank Behaviors
The Bank is also committed to providing excellent service, spur further growth and employees are required to align their behavior to the following Kingdom Bank Behaviors as critical to driving their performance.
Teamwork.
Integrity.
Professional.
Innovation.
Job Profile Sign-off
In the performance of their respective tasks and duties, all employees are expected to conform to the following.
Perform quality work within deadlines, right first time with or without direct supervision
Interact professionally with other employees, customers and suppliers
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and co-coordinating work efforts with other employees and organizations
Unconditional positive regard for customers
Apply By: 21st, October 2022
How to Apply
For more information and job application details, see: Kingdom Bank Relationship Manager, Institutional Banking Jobs in Kenya
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