Kilimani Children’s Clinic Customer Care and Billing Officer Jobs in Kenya

Kilimani Children’s Clinic Customer Care and Billing Officer Jobs in Kenya



Responsibilities:

Customer Care Service:
  • Welcome patients/clients and handle all customer enquiries and complaints, providing accurate information.
  • Monitor call status for timely responses and appointment reminders.
  • Follow up with clients regarding their experience and report findings.
  • Monitor patient waiting times and ensure comfort.
  • Ensure timely response to client calls and emails.
  • Liaise with insurance companies for pre-authorization and provide feedback.
  • Answer and redirect incoming calls.

    Registration:
  • Verify patient details before registration.
  • Confirm coverage and ensure correct filling of claim forms.
  • Provide information on services and doctor availability.
  • Seek pre-authorization from insurance companies.
  • Schedule and confirm appointments/bookings.

    Billing:
  • Process claims accurately on various platforms.
  • Ensure correct documentation on claim forms.
  • Finalise or receipt all invoices to avoid pending bills.
  • Prepare daily cashier summaries and reports for handover.
  • Perform any other assigned duties.

    Qualifications
  • Diploma/ Bachelor’s Degree in any field
  • Customer Service Experience: Proven experience in a customer service role, preferably in a healthcare or pediatric setting, with a track record of effectively handling customer inquiries and insurance billing.
  • Effective communication skills, both written and verbal
  • Technology Proficiency: Familiarity with healthcare billing systems and other relevant tools used for transaction processing and client communication.
  • Team Collaboration: Ability to work collaboratively with other team members and departments to ensure efficient order processing and issue resolution.

    How to Apply

    For more information and job application details, see; Kilimani Children’s Clinic Customer Care and Billing Officer Jobs in Kenya

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