Kilimall Shop Operations Assistant Jobs in Kenya





Key Responsibilities:

  • Drop Shipping (DS) Order Fulfillment

  • Sharing Daily LPOS to deliver the DS orders within the course of the day.

  • Received Drop Shipping orders from the inbound team and processed them immediately.

  • Printed LPOs for Processing the received DS orders.

  • Made sure delayed orders are delivered by sellers at DS hubs.

  • Updated pending orders for Delayed orders and after-sale issues on Qingflow system.

  • Customer Support/Aftersale Queries

  • Replying customer messages in SOP stores.

  • Assisting offshore team on after-sale applications.

  • Calling out clients concerning their after-sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.

  • Follow up with service centers to prepare the items as quick as possible.

  • Notifying sellers concerning their after-sale applications.

  • Vendor Support.

  • Prepared vendor payment and submitted for approval on time.

  • Retrieved POP and Sales report and shared with sellers.

  • Price negotiations with sellers for preparation for platform campaigns.

  • Sending stock updates to offshore members.

    Requirements:

  • Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.

  • Proficiency in office soft-wares, including excel, word, PPT.

  • Serious, responsible and rigorous work attitude.

  • Teamwork, good time management and communication skills.

  • Accountable, adaptable and willing to learn & improve at all times.

  • High degree of professionalism with great Emotional Control

  • Due to the high volume of applications received, only shortlisted candidates will be contacted.

    How to Apply

    Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading Please state your current and expected remuneration in your CV.


    For more information and job application details, see; Kilimall Shop Operations Assistant Jobs in Kenya

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