Kilimall Kilishop Officer Jobs in Kenya







Duties & Responsibilities:

  • Monitor and oversee the performance of the assigned region

  • Identify and address challenges impacting performance in a timely manner.

  • Regularly update and maintain data using Excel.

  • Follow up on reverse and forward logistics.

  • Ensure daily clearance and resolution of abnormal data.

  • Develop and maintain strong relationships with KiliShops in the region.

  • Act as the primary point of contact for KiliShops, addressing their queries and concerns promptly.

  • Work to improve KiliShops' reviews and ratings in the designated region.

  • Conduct periodic audits to ensure compliance with operational and quality standards.

  • Ensure all KiliShops provide accurate invoices.

  • Generate and manage invoices for KiliShops in the assigned region.

  • Monitor and report any discrepancies in billing or payments.

  • Create and manage virtual training sessions for KiliShops in the region.

  • Organize regular workshops or meetings to align shop owners with company objectives.

  • Prepare periodic performance reports for the region and share them with management.

  • Communicate updates, new policies, and initiatives to KiliShops effectively.

    Skills and Competencies

  • Diploma/Bachelor's degree in Business Administration, Management, Supply Chain, or a related field.

  • Minimum 2-3 years of experience in regional management, operations, or a similar role.

  • Proven track record of managing multiple stakeholders and ensuring operational excellence.

  • Proficiency in Microsoft Office Suite, especially Excel (pivot tables and VLOOKUP).

  • Strong understanding of logistics and supply chain operations.

  • Excellent written and verbal communication skills.

  • Familiarity with the retail or e-commerce sector is a plus.


    How to Apply

    Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com

    For more information and job application details, see;

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