Kilimall Incubator Jobs in Kenya

Duties & Responsibilities:

Deliver onboarding and training sessions for new sellers on marketing, store operations, and platform use.

Provide ongoing support to existing sellers in collaboration with Account Managers.

Track the on boarding progress of new sellers and ensure timely setup of listings, pricing, and store readiness.

Compile and maintain seller training resources, including FAQs and best practices.

Collect and incorporate feedback to continuously improve training content.

Monitor the performance and engagement of incubated sellers and recommend support strategies.

Skills and Competencies

Fluent in English and Swahili.

Prior experience in e-commerce or digital platforms is an advantage.

Strong skills in Excel, PowerPoint, and Word for reporting and training material development.

Excellent communication and coordination skills.

Bachelor's degree or higher in a relevant field.

Quick learner with strong problem-solving skills and attention to detail.

Key Performance Indicators

Number and effectiveness of seller training sessions delivered monthly.

On boarding success and first-month sales of newly incubated sellers.

Quality and quantity of new and optimized product listings.

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