KETRACO Receptionist Jobs in Kenya

KETRACO Receptionist Jobs in Kenya



Job purpose

This Job is for providing excellent customer service at the Company’s entry point.

Key Responsibilities

  • Manning and guarding of all receptions at the Head Office;

  • Maintaining a record of all activities at other receptions within the Head Office;

  • Receiving walk-in visitors;

  • Checking them in via the Visitors Management System;

  • Directing visitors to the relevant offices;

  • Drafting quarterly customer service reports;

  • Conducting in-house customer service training and reporting on the same;

  • Ensuring all receptions are presentable and well stocked with updated IEC materials;

  • Managing the main switchboard;

  • Receiving and escalating complaints to the Customer Care Officer;

  • Receiving and registering feedback via the suggestion box and feedback forms and escalating the same to the Customer Care Officer for action;

  • Undertaking the translation of service charter into special formats;

  • Distributing the Company’s IEC material and updating the log sheet;

  • Executing customer Service week and decorations for receptions for Christmas season;

  • Updating the Corporate database;

  • Providing necessary information for Customer Service Survey;

  • Undertaking the customer care program.

    Qualifications & Skills required

  • Diploma in Communications, Journalism, Public Relations, Marketing, OR related field from a recognized institution;

  • Relevant professional qualifications/ certification;

  • A minimum of four (4) years relevant work experience.

    How to Apply

    For more information and job application details, see; KETRACO Receptionist Jobs in Kenya

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