Kesh Roastery & Cafe Restaurant Operations Jobs in Kenya
Kesh Roastery & Cafe Restaurant Operations Jobs in Kenya
Job Description Welcome and thank you for your interest in working with us. We are a prestigious Coffee Roastery & Cafe (Restaurant) operating in the Kilimani area of Nairobi and are looking for a competent and qualified Branch Supervisor who has worked in lounges, restaurants, cafes and/club scene to join our management workforce on a full-time basis.
We are looking for a long-term vibrant individual who is motivated and looking to learn about Restaurant Operations. To manage the Restaurant as a successful independent profit center, ensuring that all functions are successfully executed in a courteous and professional manner, ensuring maximum guest and employee satisfaction consistent with our SOP’s through planning, organizing, directing, training, and controlling the Food and Beverage operation and administration.
Responsibilities
To ensure that the outlet is managed efficiently according to the established business, budget, and marketing plan as set by the CEO.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
To ensure that the outlet cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.
To ensure that restaurant premises, Furniture Fixtures, and Equipment (FF&E), silverware, glassware, porcelain, etc. is clean and in good working order.
To ensure reservation requests are carried out accurately.
To conduct daily pre-shift briefings with employees on daily specials, VIP guests, events, and entertainment as well as expected budget figures.
To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to the Director of Operations if no immediate solution can be found and assure follow up with guests.
To strictly adhere to the established operating expenses and ensure that all costs are controlled.
To handle voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures, and account for all checks used during each shift.
To ensure that prices and portions are offered in accordance with food and beverage profit objectives.
To increase the sales/profits by assisting in the implementation of a sales & marketing plan using strategies such as in-house and up-selling activities, promotions, events, etc.
To be
visible on the floor during the time of operations.
To work pro-actively to minimize complaints from guests.
To stay abreast of applicable liquor laws, restaurant limitations, and any other legal requirements.
Maximize employee productivity and morale within the outlet and consistently maintain discipline within the restaurant’s guidelines and local regulations.
Schedule employees in line with varying business levels to maximize productivity and minimize payroll costs.
To assist in the selection and recruitment of suitable employees for the outlet.
Have a full working knowledge and ability to supervise, train, correct, and demonstrate all duties and tasks, in the assigned place of work, according to the set standards.
Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
Conduct annual performance evaluations for junior employees.
To understand and strictly adhere to the Rules & Regulations established in regard to the restaurant’s policy on Fire, Hygiene, and Health & Safety.
To ensure that all potential and real hazards and maintenance issues are reported and rectified immediately.
To have a complete understanding of the restaurant’s Employee Handbook and adhere to the regulations contained within.
Performs any other duties as assigned to him/her by management.
Qualifications
High School Graduate or equivalent.
Hotel Management Diploma/Degree an asset
2-3 years’ experience in a lounge, restaurant, cafe, and/club scene in a similar position.
Fluency in local language
Fluency in English
Knowledge of MS Office, Gmail
How to Apply:
Please email your CV to
info@keshkeshroastery.com on or before 11th October clearly indicating the following;
What is your current job status?
How many years of experience do you have in the Restaurant Supervisor/Manager Role?
What is your current gross salary?
What is your expected gross salary?
What is your required notice period at your current workplace?
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