Kenyan Alliance Insurance Claims Officer Jobs in Kenya

Kenyan Alliance Insurance Claims Officer Jobs in Kenya

Main Purpose of the Job- (Job Summary)

The role holder is responsible for registering and acknowledging new claims, archiving claims files, updating various claims registers.

Main Responsibilities

Register and acknowledge new claims

Advise and follow up on claim requirements. (Documentation.)

Maintain an updated repair progress register/movement of vehicles at the assessment centre

Appointment of service provider – Windscreen replacements

Analysis of claims documents as per claims guidelines

Set initial reserves on claims within the limits and guidelines

Follow up on claims requirements and documents

Attend to clients promptly and provide Excellent Customer service and feedback to clients on claims progress

Continuous Update of various claims registers

Claim files archiving and ensure timely retrievals.

Communicating with garages on repair/release of vehicles

Doing preliminary demand letters to negligent third parties

Making payment vouchers when the claims are finalized

Recommend for a second assessment on accident vehicles whenever necessary.

Evaluate the performance of the repairers and external assessors.

Perform any other roles as may be assigned by management from time to time.

Knowledge & Experience

The candidate must demonstrate and possess the following skills and qualifications:

Bachelors of Commerce degree (insurance option preferred)

Good progress in Professional qualification in Insurance (ACII/IIK )

Two (2) years Claims insurance experience

Good analytical skills

Decision making skills

Attention to detail

Good Interpersonal skills

Good Customer Service skills

How to Apply

Interested candidates should send their CVs to hr@kenyanalliance.com using the position as the subject of the email.

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