Kenya Orient Insurance Relationship Officer Jobs in Kenya

Kenya Orient Insurance Relationship Officer Jobs in Kenya

Job Purpose:

This position will be responsible for promptly handling customers' enquiries, analyzing and
determining the service level and ensuring customer satisfaction.

Key Tasks, Duties and Responsibilities

Analyze and ensure customer enquiries are handled professionally and resolved within the
agreed TAT to promote customer retention.

Ensure all customer enquiries, concerns and complaints are followed up within the stipulated
time frame.

Assist in measuring customer satisfaction on an ongoing basis by conducting customer surveys and following up on customer feedback via the issues & recommendations tracker.

Maintain high professional standards and strive to provide quality services to clients.

Building and maintaining relationships with a range of stakeholders, including the ability to
understand different stakeholder’s motivations and the ability to influence and persuade.

Support the claims manager in the implementation of customer service policies, procedures
and standards by interpreting and communicating procedures to staff at all levels.

Place outbound follow-up calls to customers to sign up or renew their policies, claims
acknowledgement and follow-up calls to service.

Assisting in designing and monitoring creative and effective customer service campaigns to
improve service levels and staff awareness.

Liaise between the contact center and the unit on daily operations to track and report on
company’s performance in delivering the defined customer experience.

Maintaining and updating customer service internal feedback mechanism.

Requirements

A Bachelor’s degree in a business related field from a recognized university.

2 years relevant experience in customer service.

How to Apply

For more information and job application details, see; Kenya Orient Insurance Relationship Officer Jobs in Kenya

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