Kenya Medical Practitioners and Dentists Board Customer Care Assistants Jobs

The Customer care Assistant will be reporting to the Manager, Customer care Department.

Key Responsibilities:

Assist in day to day operations in the customer department.

Respond to customer service issues in a timely manner in accordance with the organization policies.

Assist in creating effective customer service procedures, policies and standards.

Assist in developing customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Assist in implementing an effective customer loyalty program.

Maintain accurate records and document all customer services activities and discussions.

Assist in assessing service statistics and prepare detailed report on the findings.

Assist in managing the approved budget within the customer care department.

Stay informed on the latest industry techniques and methods.

Keeping a record of customer interaction and details of actions taken

Managing a large number of incoming calls and emails

Reporting back on results weekly to the Head of Department

Requirements for Appointment:

Diploma in Front Office/Customer Care/ Telephone and Reception Procedures from a recognized institution lasting not less than six months;

Certificate in

computer packages.

Core Competencies Required for the Position:

Ability to accept criticism and work well under pressure

Thorough and pay attention to detail

The ability to work well with others

Sensitivity and understanding

Excellent verbal communication skills

Active listening skills

Delivering a comprehensive service to enquiring customers

Possibly delegating certain customer enquiries to specific teams

Efficiency and organizational skills

Administrative skills
patience and the ability to remain calm in stressful situations

Ability to build a sustainable relationships

Experience:

Minimum experience of 1 year in the relevant field.

How to Apply

For more information and job application details, see; Kenya Medical Practitioners and Dentists Board Customer Care Assistants Jobs

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