Kenya Institute of Management Customer Experience Officer Jobs

Kenya Institute of Management Customer Experience Officer Jobs


Job Purpose

  • The position is responsible for the planning and execution of audit of the institution’s programs as per the set guidelines.

    Main Responsibilities

    Managerial / Supervisory/ Operational Responsibilities or roles:

  • Prepare and execute audit programs to conduct operational and financial audit.

  • Assess risk, evaluate internal controls, review financial and operational systems and appraise standards of business conducts while ensuring compliance with applicable laws, policies and procedures.

  • Examine and analyse all accounting records, documents and systems of the institute to ensure financial recording, accuracy and compliance with established international standards, statutory requirements, procedure and internal controls.

  • Prepare detailed report on audit findings and make recommendations to improve the institute’s accounting and management practices.

  • Perform risk assessment and analysis of the institute information systems and recommend measure to mitigate against them.

  • Carry out regular business continuity and disaster recovery assurance audits.

  • Follow up to ensure approved recommendations are implemented.

  • Conduct investigation and special projects where applicable.

    Responsibility for physical assets

  • Computer

  • Office Furniture

    Nature of Decision Making

  • Operational

    Knowledge ,Skills and Experience

  • Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:

  • Diploma in
    business management from a recognised institution

    Minimum level of personal and professional experience required to perform effectively in the role:

  • Certified Public Accountant Part one (CPA

    Competencies

    Technical

  • Computer literacy,

  • Knowledge of relevant legislation

  • Knowledge of professional standards

    Behavioral

  • Continuously seek new way of doing things.

  • Listens to and acknowledges the feelings, concerns, opinions and ideas of others.

  • Goes beyond the expected procedures and tasks to provide satisfactory client experience.

  • Makes specific changes in the system or in their own work methods to improve performance.

    Working Relationships

    Internal customers

  • All the branches

  • Units/Departments within the institute

    External Customers

  • Suppliers

  • Members

  • External Auditors

  • Trainees

    How to Apply

    For more information and job application details, see; Kenya Institute of Management Customer Experience Officer Jobs

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