Kenya Airways Instructor – Fares and Ticketing Jobs in Kenya

Kenya Airways Instructor – Fares and Ticketing Jobs in Kenya

Detailed Description

Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)

• Develop and review training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps

• Conduct a Training Needs Analysis to address training gaps.

• Develop a training schedule to facilitate effective planning of programs.

• Liaise with relevant stakeholders to enable smooth coordination of training.

• Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.

• Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs

• Develop a training schedule to facilitate effective planning of programs.

• Liaise with relevant stakeholders to enable smooth coordination of training.

• Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.

• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.

• Follow up on course participants to evaluate level of skills transfer & implementation of action plans.

• Evaluate programs to be outsourced to ensure relevance to the organization.

• Issuance of certificates and licenses to qualified staff to ensure compliance with KQ and IATA standards and procedures.

• Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures to ensure compliance within operational areas.

Knowledge and Experience Qualification (Minimum)

• Bachelor’s degree

• IATA Travel and Tourism Foundation Diploma

• IATA Travel and Tourism Consultant Diploma

• ALTEA Central Reservations System certificate.

Additional Qualifications

• Instructional Techniques

• Instructional Design

• Training of trainers course (TOT) Years of Experience (Minimum)

• 5years experience in a busy airline sales and ticketing environment with 2years at supervisory role. Other Skills

• Excellent communication, interpersonal and presentation skills

• Leading self

• Instructional design and delivery skills

• Motivational skills

• Proficiency in MS Office productivity skills

Behavioral Competencies

• Analytical thinking

• Customer Service Orientation

• Developing Others

• Information Seeking

• Interpersonal Understanding

• Organizational Commitment

• Self-Control

• Teamwork & Cooperation

• Strong work ethics

• Work well under pressure

• Leadership skills

• Self Confidence

How to Apply

For more information and job application details, see; Kenya Airways Instructor – Fares and Ticketing Jobs in Kenya

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