Kenya Airports Authority Manager- Retail and Concessions Jobs in Kenya

Kenya Airports Authority Manager- Retail and Concessions Jobs in Kenya; The job holder will be responsible for managing and maximizing the revenue generated from commercial activities within airports, overseeing retail operations, concessions, and commercial spaces to enhance the overall passenger experience and optimize revenue streams that will ensure the Authority meets its commercial revenue targets.

b) Key Duties and Responsibilities

i. Developing and implementing Airports’ commercial retail business plans to achieve set objectives;

ii. Researching, developing and implementing an optimal retail and concession plan that achieves revenue and customer objectives;

iii. Researching and analyzing airport clientele preferences in retail to ensure that all customer requirements are catered for in the retail plan;

iv. Developing and implementing an airside and landside retail mix and ensure a retail portfolio that meets customer needs;

v. Implementing and monitoring revenue performance of concessions;

vi. Updating and reviewing the KAA concession order;

vii. Researching and benchmarking in all aspects KAA commercial revenue plan with other international airports;

viii. Maintaining a retail directory to ensure that all licenses are upto date;

ix. Developing and monitoring service level agreements with retailers and concessionaires to ensure service delivery in line with set standards;

x. Providing leadership to the Marketing and Business Development team working in commercial retail and concessions.

c) Key Qualifications and Experience

i. Bachelor’s degree in Business Administration, Marketing, Economics or a related field from a recognized institution of higher learning

ii. Master’s degree is desirable

iii. Minimum period of eight (8) years relevant work experience, three (3) of which must be in a supervisory position

iv. Relevant Diploma & Professional qualification in Marketing and a Member of the Chartered Institute of Marketing (CIM), Marketing Society of Kenya (MSK), Member of the Institute of Customer Experience (ICX) Kenya and Public Relations Society of Kenya (PRSK) or equivalent

v. Professional qualification in marketing

vi. Management course lasting not less than four (4) weeks

vii. Proficiency in computer applications

d) Skills and Competencies

Teamwork, good communication, interpersonal, supervisory and analytical skills

Terms and Conditions of Service

Permanent and pensionable terms as per the provisions of the Authority’s Human Resource Policy and Procedures Manual.


How to Apply

For more information and job application details, see; Kenya Airports Authority Manager- Retail and Concessions Jobs in Kenya

Find daily jobs in Kenya.Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!