KenTrade ICT Service Support Assistant Jobs in Kenya

KenTrade ICT Service Support Assistant Jobs in Kenya; To provide support and guidance in the deployment, maintenance of computer
infrastructure and the diagnosis and resolution of technical problems and issues

Duties and Responsibilities

i. Receive issues and log in the issues.

ii. First line support.

iii. Escalate issues to specialist areas.

iv. Track issues/monitor and track resolution of issues up to closure.

v. Generate progress reports.

vi. Troubleshooting and second line support.

vii. ICT communication to users.



Minimum Academic, Professional Qualifications and Experience

i. Diploma in Information Technology or related field form a recognized
institution.

ii. Cisco Certified Network Associate (CCNA) or Microsoft Certified Engineer
(MCSE).

iii. Meets provision of chapter six of the Constitution.

How to Apply

For more information and job application details, see; KenTrade ICT Service Support Assistant Jobs in Kenya

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