KenTrade Customer Service & Contact Centre Department Jobs in Kenya

KenTrade Customer Service & Contact Centre Department Jobs in Kenya



Duties & Responsibilities

  • Act as a single point of contact for phone calls and emails from users. The assistant listens, logs and responds to customer enquiries, requests and complaints.

  • Recognizing, documenting, and informing the supervisor regarding the trends in external customer calls.

  • Anticipating potential needs or problems of customers.

  • Following through on commitments made to customers.

  • Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols.

  • Maintaining confidentiality of information.

  • Achieving first contact resolution (FCR);

  • Handling customer complaints or issues satisfactorily.

  • Recording details of comments, inquiries, complaints, and actions taken.

  • Prioritize received issues in order to identify and escalate situations requiring urgent attention first.

  • Providing accurate information about organizations, services and related agencies.

  • Create and maintain a positive, supportive, customer-oriented environment for all clients.

  • Recording details of comments, inquiries, complaints, and actions taken.

  • Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.

    Academic/Professional Requirements

  • Should be
    a Kenyan Citizen aged between 20 and 35 years.

  • Should be available full time for the duration of the program (3months);

  • Should be a continuing student in any field from an accredited Institution and have the relevant transcripts/result slips/letter from the training institution.

  • Be Computer Literate and have strong communication skills.

  • Willingness to work in shifts, weekends/holidays and long hours.

  • Customer focused.

  • Ability to multitask with high stress tolerance level.

  • Problem analysis and problem-solving skills.

  • Planning and organizing skills.

  • Team oriented.

    How to Apply

    For more information and job application details, see; KenTrade Customer Service & Contact Centre Department Jobs in Kenya

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