Kempinski Hotel Gold Coast Director of Food and Beverage - Expat - Jobs in Accra Ghana
Kempinski Hotel Gold Coast Director of Food and Beverage - Expat - Jobs in Accra Ghana
Director of Food and BeverageTo contribute to and to support Kempinski’s vision of becoming the undisputed leader in the hospitality industry, making our Food & Beverage offer a key differentiating factor for the Kempinski brand.
To drive the top line of the Food & Beverage Department in Kempinski Hotel Gold Coast City – Accra while ensuring sustainable and profitable operations.
Kempinski Hotel Gold Coast City
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city.
Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre.
The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country
Overall Objectives
The job of Director of Food & Beverage is executed satisfactorily when:
All rules & regulations are strictly established and adhered to within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including ISO 22000.
The sales are driven to the department’s full potential and budgets and forecasts are adhered to.
All costs are in line with sales without compromising quality, i.e. minimum 93.2% GSS score and minimum 92.8 GRI score.
The department is driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.
Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.
Internal talents are grown to ensure a smooth transition in case of promotions and transfers.
At least one member of the team has a restaurateur background and experience outside of the 5* hotel industry.
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of daily activities.
The Director of Food & Beverage is responsible of the following Talent Development tasks for their department:
Support and implement new Talent Development initiatives.
Identify internal and external talents* that match Kempinski’s DNA values.
Support career development by training, cross exposure, task force assignments and transfers.
Grow talent in order to present candidates in quarterly Talent Transfer Calls.
Take the time to meet all new Food & Beverage employees.
Conduct yearly performance appraisals and TTTT’s minimum for middle management, providing feedback on their job performance
Ensure that a succesion plan is in place to guarantee a seamless, efficient handover for all management positions.
A Hotel Talent is an employee, who has the ability to do the current job in their hotel and can be promoted to the next level.
Mobility is what makes this person a Kempinski Talent.
Main Responsibilities
Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
Provide a professional and courteous service at all times and ensure that all employees follow the example.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food & beverage products and services.
Prepare/consolidate the yearly budget for the department in cooperation with the Finance Department.
Prepare the monthly income statement for each outlet and the department as a whole, hold the monthly performance meeting with the Outlet Management.
Attend and actively contribute to all relevant staff meetings and hotel trainings.
Conduct daily operations briefings with the Executive Chef.
Conduct daily or weekly Food & Beverage meetings.
Take the necessary disciplinary actions, when needed, in accordance with local legislations.
Ensure all departmental operations manuals are prepared and updated annually.
Source the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
Establish good partnerships with suppliers and involve them
in activities that will strengthen working relationships, e.g. invite them to the hotel.
Monitor and constantly improve quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
Handle guest complaints in prompt and courteous manner.
Oversee every service daily (breakfast, lunch, dinner, lobby, banqueting, room service, bar)
Prepare a monthly,quarterly, monthly and yearly marketing plan for the department in cooperation with the Sales & Marketing Department including a competitor analysis and a revision of global trends.
Conduct the competitor analysis through on-site inspections to assess the local food & beverage offering including both hotel outlets and stand-alone restaurants.
Analyse the global trends by reviewing print and web based media and attend local/regional trade shows and gastranomic events.
Maintain an active relationship with the hotel’s PR Manager in regards to hotel’s Food & Beverage outlets and events.
Ensure that all Outlet Managers are fully aware of market needs and trends and that their product and service meet the demands.
Coordinate with the Chef to ensure that employees are educated and aware of seasonal and new products on the market.
Develop departmental trainers, assign training responsibilities and meet with the trainers on a monthly basis.
Ensure that each Outlet Manager plans and implements effective outlet specific training programs.
Assume Executive duties as assigned by the General Manager in accordance with the hotel’s duty manager roster.
Respond to any changes within the Food & Beverage department as dictated by the hotel management.
Act as the main point of contact to the Corporate Food & Beverage Team.
Implement corporate policies, procedures, guidelines, traditions and initiatives.
Ensure that all outlet concepts are followed and that alterations or reviews of concepts are brought to the attention of the Corporate Food & Beverage Team.
Attend all corporate conference calls and the relevant regional and global Food & Beverage events.
Provide support for the Corporate Food & Beverage Team as requested in accordance with the hotel-corporate agreement.
Handle and resolve guest complaints immidiately and provide feedback to the operations team
Actively engage in daily , weekly and monthly Quality meetings
Conduct daily KEA audits
Liaise and participate with the Sales Team in meetings with potential clients
Monitor and manage Food and Beverage costs in adherence to budget and forecast
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills and Responsibilities
Bachelor Degree in Hospitality Management or related field or MBA
Minimum five 5 years in an F&B management role.
Minimum 3 years’ experience in a 5* hotel, preferably experience in a successful stand alone food & beverage operation.
Ability to work and communicate in a multinational environment
English – excellent oral and written skills
Additional language - beneficial
Supervisory skills
Luxury Hotel Experiences
Passionate for Food & Beverage
People Oriented
Passionate for European luxury
Good Communication skills
Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
Ability to identify and delegate tasks effectively.
Excellent organisational and time management skills.
Applies a professional, confidential and ethical approach at all times.
Works in a safe, prudent and organised manner.
Proficiency in Microsoft Office (Word, Excel and PowerPoint)
Basic knowledge of Micros
Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.
We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service.
We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.
Embrace an experience as individual as you are!
How to Apply
Interested and qualified candidates should apply online.
For more information and job application details, see; Kempinski Hotel Gold Coast Director of Food and Beverage - Expat - Jobs in Accra Ghana
