KCB Manager – Wealth & VAS Commercialization - DFS Jobs in Kenya

KCB Manager – Wealth & VAS Commercialization - DFS Jobs in Kenya

Key Responsibilities

Collaborate with marketing and sales to design and deploy customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital Insurance, Wealth & VAS products / enhancements.

Use customer insights and market deep knowledge to develop quick scale to value customer acquisition programs for all digital Insurance, Wealth & VAS innovations.

Leverage sales team insights to develop tactical product uptake campaigns and promotions toolkits to quickly scale digital insurance, wealth & VAS customer numbers and usage growth numbers in line with business expectations.

Work closely with CVM, CX and Product Managers to resolve customer journey pain points across customers, agents, and partners for new digital Insurance, Wealth & VAS innovations /and enhancements.

In coordination with other stakeholders prepare and deploy go live launch kits and post launch reviews of new digital insurance, wealth, and VAS products in line with the bank’s innovation procedures and policies.

Prepare and deliver new product launch kits / tool kits, execution materials and training manuals for deployment by the growth team.

Resolving any escalated customer issues

to ensure customer satisfaction.

The successful candidate should have the following:

A Bachelor’s degree

Certification in relevant professional body is an additional advantage

At least five years in managerial experience in leading digital commercialization of products and services (insurance, wealth, VAS)

At least five years relevant work experience with specific experience in:

Business development

Insurance and wealth management sales management

Experience in delivery of commercialization of mobile financial products and services in a high growth environment

Building relationships, networks & Managing teams

Project Management/Relationship Management.

Experience of commercialization of products and services on a Mobile Money or Payments or Lending Platform Support.

How to Apply

For more information and job application details, see; KCB Manager – Wealth & VAS Commercialization - DFS Jobs in Kenya

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