KCB Bank Vacancies in Kenya
KCB Bank Employee Relations Manager Vacancies in Kenya
Job DescriptionReporting to the Head, Employee Relations and Wellness, the jobholder is responsible for implementation of the disciplinary and grievance handling policies and procedures for a portfolio of assigned Business Units; taking into account, application of law, organization values, operational policies and procedures. The person implements staff recognition programs and interventions that support delivery of business objectives in line with the organization values.
Responsibilities:
Formulate input to the Employee Relations and Wellness HR Strategy relating to the assigned Business Units Portfolio.
Implement the Group HR Policies, procedures and processes relating to the assigned Business Units Portfolio and provides staff and line management with guidance on matters arising thereof.
In liaison with the Forensic Department and or other concerned Departments, line management and staff, investigate or coordinate the investigation of staff cases relating disciplinary and grievance matters and see to their conclusion and or determination.
Manage staff separation procedures and communication, ensuring that internal policies and related statutory requirements are observed/fulfilled.
Internally manage law suits filed against the Bank involving former staff; including liaising with the internal legal department for technical legal advice/guidance, collating appropriate case documentation and evidence, contacting witnesses to corroborate the organisation’s legal position.
Manage and maintain relationships with internal and/or external customers, stakeholders, and suppliers relating to the assigned Business units portfolio: Heads of HR Departments, Survey Consultants, Trade Unions/Committees, Medical, Wellness and Safety Providers and Consultants, Industry bodies (e.g. Kenya Bankers Association, Federation of Kenya Employers), lawyers, Functional Directors, Heads of Departments, Branch Managers, staff and line managers,
Prepare substantive management papers, reports, recommendations, opinions, briefs, presentations, proposals and meeting minutes relating to the assigned Business units portfolio.
Provide secretarial support for business and or staff committees, schemes, initiatives or forums relating to the assigned Business units portfolio. (Disciplinary and Grievance Handling Committees, Appeals Committees, Union/Management Meetings, Staff Recognition Panels, Staff Visits and Engagement Forums).
Maintain accurate and consistent data, records and statistics relating to the assigned Business Units portfolio
Qualifications
A University degree in Human Resource Management or a business related field from an institution recognized by the Commission for Higher Education.
Professional qualifications in HR or specific field of HR
A member of IHRM
An MBA or LLB will be an added advantage.
5 years' experience in Human Resource Management; with at least 3 years in Employee Relations and/or Industrial Relations management.
Sound understanding of HR Policies and Procedures.
Knowledge of Labour and Employment Laws and HR Regulatory Guidelines
Excellent leadership, customer service, communication, planning and organizing skills.
Computer Literacy
How to apply
NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:
National I.D.
KRA Pin Card
Birth Certificate of self
Passport Photo (White Background)
NSSF Card
NHIF Card
Police Clearance Certificate (less than 5 Months old)
Academic and Professional certificates, including official transcripts
Certificates of Service from previous employers as applicable
Interested candidates should apply online by 23rd February, 2018
For more information and job application details, see; KCB Bank Employee Relations Manager Vacancies in Kenya
KCB Bank Employee Head, Advantage Banking Vacancies in Kenya
Job Description
Advantage banking is the Bank’s Premium Banking proposition within Retail Banking customized for successful, High Net Worth individuals. These individuals may be employed or may be entrepreneurs. They cut across salaried individuals, business people, small, medium and large corporate executives,
expatriates, senior government officials and politicians. We offer tailor made financial solutions that meet the individual needs in the midst of a dynamic economic environment through, highly personalized relationship management, dedicated centers for convenience and privacy and superior customer service.
The Head of Advantage Banking will be responsible for overall leadership, management, growth and profitability of the High Net Worth portfolio as well as the implementation of an efficient and effective operational risk management, customer service and sales culture.
Responsibilities:
Drive and implement the Bank's strategy for High Net Worth business segment and grow revenues.
Drive customer growth of the High Net Worth business in customer base, assets, liabilities and profitability.
Develop and implement customer led propositions for the High Net Worth segment by developing a pipeline of value adding customer solutions which are consistent with the business strategy, to include customer experience, products, service offering and business stage proposition.
Design relationship structures, recruitment, training and deployment of High Net Worth Banking teams.
Guide Advantage centres and Niche suites to ensure that they constantly provide superior levels of customer service.
Manage and build the Bank’s Advantage Banking brand equity in the market.
Develop policy standards for customer profiling and guide branches on customer target.
Ensure that appropriate internal controls and procedures are in place and documented. Monitor the operations of such procedures and controls; regularly review them to ensure they reflect changes in product, systems, policy or regulations.
Review the lending risk and manage the unit’s Portfolio at Risk (PAR) within set Business levels.
Manage account migration and provisions to ensure that they are within acceptable, set business levels.
Manage train, coach and develop a high performing team.
Qualifications
University Degree preferably in a Business related field from a recognized institution. A Master’s degree in Business Administration will be an added advantage.
Have at least 10 years’ experience in Retail Banking; 8 years of which one must have had management level experience in an affluent / High Net Worth service sector with below responsibilities:
Sales and Product Development
Customer Service and Relationship Management
Banking operations, Credit Analysis and Administration
Thorough knowledge of Retail Banking Products & Services with extensive Banking Industry knowledge.
Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
Strong leadership skills with demonstrated competencies in championing high performance management.
A good understanding of Risk, Compliance policies and procedures.
How to apply
NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:
National I.D.
KRA Pin Card
Birth Certificate of self
Passport Photo (White Background)
NSSF Card
NHIF Card
Police Clearance Certificate (less than 5 Months old)
Academic and Professional certificates, including official transcripts
Certificates of Service from previous employers as applicable
Interested candidates should apply online by 23rd February, 2018
For more information and job application details, see; KCB Bank Employee Head, Advantage Banking Vacancies in Kenya
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