KCB Bank Product Manager, Consumer Lending - Digital Financial Services Division Jobs in Kenya

KCB Bank Product Manager, Consumer Lending - Digital Financial Services Division Jobs in Kenya

Key Responsibilities

Drive growth and performance of the bank’s digital lending products through customer acquisition, driving usage and collections.

Define and articulate the assigned products portfolio strategy articulating market requirements, consumer trends and opportunities for growth.

Coordinate the implementation of activities across assigned products portfolio in partnership with marketing and customer experience to drive customer engagement to grow Net Promoter Score & reduce Customer Effort Score as per set KPIs.

Drive daily usage of the assigned product portfolio performance in partnership with Strategy,

Credit and Lending Risk teams to ensure customer growth, utilization, limits management, reduction in attrition & churn and effective recovery of customers with customer value management teams.

Liaise with vendors & technology teams to ensure correct definition, documentation, and implementation of product requirements for new products and customizations of existing products to meet specific customer needs.

Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology, risk and compliance, credit and other departments.

Provide technical & thought leadership throughout various

stages of solution/ product development lifecycle – planning, design, specification, implementation, and launch.

Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.

Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.

Minimum Position Qualification Requirements

Academic & Professional

Bachelor’s Degree University degree from a recognized university

Product Management, Project Management, AGILE Practices

Master’s Degree

Experience

Total Minimum Cumulative No of Years Experience Required 5

How to Apply

For more information and job application details, see; KCB Bank Product Manager, Consumer Lending - Digital Financial Services Division Jobs in Kenya

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