KCB Bank NBK Senior ICT Change Manager Jobs in Kenya
KCB Bank NBK Senior ICT Change Manager Jobs in Kenya
Key Responsibilities: To be responsible for best practise in change management and ensure that appropriate governance and controls are in place by managing and periodically reviewing change management policies and providing guidance.
Responsible for coordinating and conducting the Change advisory board (CAB) engagement sessions to deliberate on changes in progress.
To provide guidance, facilitate approval or rejection of changes in the ICT environment.
Responsible for preparation of forecasts and evaluation of the actual impact of changes.
Act as the ICT liason for respective project teams and functional managers involved in various ICT related projects and changes.
To evaluate and ensure readiness for change and be responsible for implementing or rejecting change assignments.
Provide support and management of necessary communication activities related to the changes within department and stakeholders.
Develop, set and enforce quality assurance standards in all systems change development initiatives.
Research on latest technologies and best practice to support continuous improvements in systems and applications’ quality and efficiency.
Assessment of risks within the areas of responsibility and ensure that risks are mitigated and that changes deployed are in line with risk management policies of the bank.
Responsible for constructing and issuing weekly and monthly change management Key Performance Indicators (KPI) reports.
To support in developing, review and maintain ICT quality management policies and processes that drive improvements in performance and customer satisfaction.
To provide support and maintain quality assurance activities that align to intangible benefits for purposes of effective management of changes within ICT Division.
To deliver effective testing outcomes against the pressures of time, cost and quality.
To manage the administration of testing scripts (including unit, integration, capacity, system, user acceptance and release) to maintain compatibility with existing applications, hardware and devices.
To manage the testing, identification and diagnosis of functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
Provide team leadership and capacity building of the team assigned within Change Management.
To support a culture of knowledge management and
continuous improvement within the unit.
To determine and maintain standard operational procedures for the change management unit.
Ensure to carry out risk assessments for the unit and provide support for audit and risk assurance activities
To keep up with new technologies and proactively drive innovation with new ideas available.
Ensure adherence to the change management policy and ensure that it is strictly adhered to within the unit.
Ensure adherence of the Bank policies, procedures, guidelines and regulations
Skills & Experience:
Bachelor’s degree in ICT or related field.
ITIL Certification
Professional Banking Qualifications
Five (5) years’ progressive experience in IT field within the financial Sector with three (3) in a change environment at a management level
Advanced level of knowledge and experience in change management
Experience of working with MO365, SQL, windows 11
Experience and exposure on Database queries
Experience and exposure of File formats
Experience of Interfaces and file management
Excellent leadership & team management skills
Ability to meet tight deadlines and remain calm under pressure
Good communication (oral, written and presentation) & interpersonal skills
Sound knowledge of Bank operations, policies & procedures
Knowledge of trends in the banking and IT Industry
Customer focused and ability to relate to business objectives
Appreciation of Information Security standards and practice
Experience and demonstrated knowledge of DR and BCP Planning
Understanding of logging techniques
Understanding of Core Banking system administration
Excellent research, analytical, and problem-solving skills.
Integrity & courage to challenge actions within various business units and the status quo.
Excellent stakeholder management skills
How to Apply
For more information and job application details, see; KCB Bank NBK Senior ICT Change Manager Jobs in Kenya
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