KCB Bank NBK Senior ICT Change Manager Jobs in Kenya

KCB Bank NBK Senior ICT Change Manager Jobs in Kenya



Key Responsibilities:

  • To be responsible for best practise in change management and ensure that appropriate governance and controls are in place by managing and periodically reviewing change management policies and providing guidance.

  • Responsible for coordinating and conducting the Change advisory board (CAB) engagement sessions to deliberate on changes in progress.

  • To provide guidance, facilitate approval or rejection of changes in the ICT environment.

  • Responsible for preparation of forecasts and evaluation of the actual impact of changes.

  • Act as the ICT liason for respective project teams and functional managers involved in various ICT related projects and changes.

  • To evaluate and ensure readiness for change and be responsible for implementing or rejecting change assignments.

  • Provide support and management of necessary communication activities related to the changes within department and stakeholders.

  • Develop, set and enforce quality assurance standards in all systems change development initiatives.

  • Research on latest technologies and best practice to support continuous improvements in systems and applications’ quality and efficiency.

  • Assessment of risks within the areas of responsibility and ensure that risks are mitigated and that changes deployed are in line with risk management policies of the bank.

  • Responsible for constructing and issuing weekly and monthly change management Key Performance Indicators (KPI) reports.

  • To support in developing, review and maintain ICT quality management policies and processes that drive improvements in performance and customer satisfaction.

  • To provide support and maintain quality assurance activities that align to intangible benefits for purposes of effective management of changes within ICT Division.

  • To deliver effective testing outcomes against the pressures of time, cost and quality.

  • To manage the administration of testing scripts (including unit, integration, capacity, system, user acceptance and release) to maintain compatibility with existing applications, hardware and devices.

  • To manage the testing, identification and diagnosis of functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification

  • Provide team leadership and capacity building of the team assigned within Change Management.

  • To support a culture of knowledge management and
    continuous improvement within the unit.

  • To determine and maintain standard operational procedures for the change management unit.

  • Ensure to carry out risk assessments for the unit and provide support for audit and risk assurance activities

  • To keep up with new technologies and proactively drive innovation with new ideas available.

  • Ensure adherence to the change management policy and ensure that it is strictly adhered to within the unit.

  • Ensure adherence of the Bank policies, procedures, guidelines and regulations


    Skills & Experience:

  • Bachelor’s degree in ICT or related field.

  • ITIL Certification

  • Professional Banking Qualifications

  • Five (5) years’ progressive experience in IT field within the financial Sector with three (3) in a change environment at a management level

  • Advanced level of knowledge and experience in change management

  • Experience of working with MO365, SQL, windows 11

  • Experience and exposure on Database queries

  • Experience and exposure of File formats

  • Experience of Interfaces and file management

  • Excellent leadership & team management skills

  • Ability to meet tight deadlines and remain calm under pressure

  • Good communication (oral, written and presentation) & interpersonal skills

  • Sound knowledge of Bank operations, policies & procedures

  • Knowledge of trends in the banking and IT Industry

  • Customer focused and ability to relate to business objectives

  • Appreciation of Information Security standards and practice

  • Experience and demonstrated knowledge of DR and BCP Planning

  • Understanding of logging techniques

  • Understanding of Core Banking system administration

  • Excellent research, analytical, and problem-solving skills.

  • Integrity & courage to challenge actions within various business units and the status quo.

  • Excellent stakeholder management skills

    How to Apply

    For more information and job application details, see; KCB Bank NBK Senior ICT Change Manager Jobs in Kenya

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