KCB Bank Monitoring and Performance Manager Jobs in Kenya

KCB Bank Monitoring and Performance Manager Jobs in Kenya

Key Responsibilities:

*Lead the implementation and configuration of advanced application performance monitoring solutions (e.g., IBM Instana) across the Group's diverse environments (on-premises, cloud, hybrid).

*Continuously monitor, analyze, and interpret performance metrics of applications, infrastructure, and microservices to ensure optimal performance and identify areas for improvement.

*Proactively identify, diagnose, and resolve performance bottlenecks, anomalies, and issues in real-time, utilizing advanced troubleshooting techniques, data analytics, and conducting comprehensive root cause analysis to eliminate underlying problems and prevent future occurrences.

*Design, develop, and refine custom dashboards and analytical reports, including personalized dashboards tailored to various personas, that visualize key performance indicators (KPIs), trends, and demonstrate business value through data analytics

*Collaborate with the Digital Center of Excellence (DCOE) and Group Enterprise Architecture teams to establish comprehensive monitoring strategies for new and existing applications and services.

*Conduct in-depth analytics and root cause analysis to uncover insights that drive continuous improvement of application performance monitoring practices and proactively address potential issues.

*Perform regular health checks and audits of monitoring configurations, fine-tuning them to align with evolving business needs and technological advancements.

*Stay at the forefront of industry trends in application monitoring, analytics, and root cause analysis, adopting and integrating cutting-edge tools and techniques to enhance the Group's monitoring capabilities.

*Provide expert training, mentorship, and support to internal teams, empowering them to leverage monitoring tools, analytics, and root cause analysis techniques effectively.

*Ensure all monitoring tools are up-to-date, thoroughly tested, and fully documented, while generating and distributing comprehensive reports on system performance, analytics, and root cause analysis to inform management decisions and demonstrate business value.


Minimum Requirements

*Bachelor's degree in Information Technology, Computer Science, or a related discipline.

*Professional qualification/Certification in ITIL Foundation.

*Master’s degree is an added advantage.

*5 years’ work experience in the same or related role, with at least:

*5 years’ experience in System Administration (Windows servers & Linux).

*1 year experience on Instana APM tool

*4 years’ experience in Data Analytics and Reporting.

*4 years’ experience with scripting or automation to enhance monitoring capabilities.

*2 years’ experience in Stakeholder management.

How to Apply

For more information and job application details, see; KCB Bank Monitoring and Performance Manager Jobs in Kenya

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