KCB Bank Kenya Sopra CoE Specialist Jobs in Kenya

KCB Bank Kenya Sopra CoE Specialist Jobs in Kenya

The role of Sopra CoE Specialist is to co-ordinate and apply proven analytical and problem-solving skills to help validate requests through collaboration with other functional teams to ensure seamless resolution of Sopra issues to enable support business strategy and entrench best practices.

Key Responsibilities

Works closely with various business functions and advice on Best Practice on Sopra

Manages contract performance and nurture skills that advances the IT Banking Systems Operations strategy on Sopra

Evaluates and Reviews all Sopra incidents and requests before resolution.

Build and disseminate expert skills on Sopra support and issue resolution

With team perform corrections on Sopra transactions with exceptions.

In liaison with relevant business unit, perform Product Creation for approved products.

In liaison with functional unit, supports Sopra-related projects.

With business, perform Product Optimization for requests on existing products.

Spearheads maintenance, traction and resolution of system core functionalities i.e. Sopra platform

Liaises with the Sopra vendor on escalated core issues for resolution.

Participates in the change management process by ensuring that requisite Sopra parameter requests are updated after a change promotion.

The Person

For the above position, the successful applicant should have the following:

A bachelor’s degree in any business or IT related

A professional certification in ITIL or any IT related

A minimum of 3 years’ experience on digital channels, with at least 2 years’ experience in Banking Operations, IT Projects and Quality Assurance.

How to Apply

For more information and job application details, see; KCB Bank Kenya Sopra CoE Specialist Jobs in Kenya

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