KCB Bank Kenya Senior Manager Digital Channels Jobs in Kenya

KCB Bank Kenya Senior Manager Digital Channels Jobs in Kenya



Key Responsibilities

  • Evaluation of technologies and implementation of digital channels solutions as per the bank’s strategies for delivery of business products and services

  • Management of performance for the IT digital Channels support team comprising of system admins and operators maintaining the banks digital channels systems and responsible for a 24/7 hour support.

  • Development of and adherence to service level agreements with the digital channels users and management of SLA’s with service providers/vendors of these systems.

  • Tracking of customer queries/complaints and implementation of initiatives to address key digital channels issues identified.

  • Provision of timely and accurate management information to all users on the digital channels systems.

  • Maintenance of accurate and updated system configuration and documentation for all the digital channels systems and ensure that constant review and versioning is done.

  • Implement appropriate security protocols and controls with respect to digital channels.

  • The holder will be expected to use tools to provide capacity and performance reports on all digital services

  • Management of project resources, schedule, costs, stakeholders, and the application development lifecyc

    Minimum Position Qualification Requirements

    Academic & Professional

    Education

  • Bachelors Degree

    Professional/Qualification

  • IT Service Management or Project Management

    Experience

  • 8 years’ experience in Digital Channels

    How to Apply

    For more information and job application details, see; KCB Bank Kenya Senior Manager Digital Channels Jobs in Kenya

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