KCB Bank Banking System Operations Department Manager Vooma Jobs in Kenya
KCB Bank Banking System Operations Department Manager Vooma Jobs in Kenya
Job DescriptionProvide leadership to KCB Fintech Support team and prepare duty schedules.
Maintenance of accurate and updated system configuration and documentation for all the Mobile money systems and ensure that constant review and versioning is done.
Provide 1st level Support to Customer experience, Operations, Finance and other internal Sections on functionality issues.
Keep track of user issues and oversee their prompt resolution and documentation of RCAs.
Maintain up to date system and user documentation including configuration documents.
Ensure compliance of SLAs by system vendors
Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits
Proactively research & investigate functionalities suitable for the local market and discuss with key stakeholders to obtain buy-in.
Transfer system knowledge to support and operations teams on new features and support processes.
Provide weekly system performance reports.
Work with the development teams to ensure that new deployments incorporate all the operational requirements.
Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
Drive attainment of efficiencies through automation of processes/activities.
Deploy and support of BCM strategies
for Fintech Services.
Support Channels product development team by participating in testing and piloting new functionality where required.
Manage all the security elements related to the Fintech systems locally (certificates, interfaces, Access to systems).
Provide Risk Management for all Fintech Systems Operational requests as per the IS Audit/Risk Recommendations.
The Person
For the above position, the successful applicant should have the following:
Minimum 4 years Experience Required in Mobile payments and integrations.
Bachelor’s Degree in IT Related
Certification in Oracle Database Administration, Unix-Based Operating system Administration, Cloud Certification, and ITIL.
At least 3 years experience in leading team and relationship management.
At least 3 years experience in IS Audit, ERP, and cloud technology administration.
How to Apply
For more information and job application details, see; KCB Bank Banking System Operations Department Manager Vooma Jobs in Kenya
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