KCB Bank Application Specialist – Customer Experience Systems Jobs in Kenya

KCB Bank Application Specialist – Customer Experience Systems Jobs in Kenya

Key responsibilities include:

Backend administration of CX Systems – Cisco PCCE, ZOOM Calrec, PCS IVR and Wallboard UCM –Cluster3 and Customer Analytics System.

Dynamics CRM administration – License Management, Service Uptime, Reports Management and Workflow Maintenance

Coordinating and working with applications vendors for escalations, upgrades, health checks and maintenance reviews for CX systems.

Planning and budgeting for system related requirements

Perform work in compliance within specified security and warranty requirements

Perform and participate ongoing performance tuning, required upgrades and resource utilization as required.

Create and maintain documentation as it relates to system configuration, mapping, and processes

Planning and Organizing DR test exercises

Planning, Scheduling and organizing of monthly Service review meetings with system vendors

Job Requirements

Bachelor’s Degree Information Technology, Computer Science, or a related discipline

Professional Qualifications MOUS/ MCP/ MCSE /MCITP/MCTS/A+ AA

Experience:

2 years

Customer experience systems deployment and support: 2 years

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