Karuri Water and Sanitation Company Customer Relations Assistant Jobs in Kenya

Key Responsibilities

 Generate and process customer bills accurately and within established
deadlines.

 Monitor billing cycles and ensure adherence to billing policies and procedures.

 Handle billing inquiries and resolve discrepancies.

 Generate billing reports and analyze billing data for accuracy and trends.

 Supervise and coordinate the activities of meter readers.

 Ensure accurate and timely meter readings.

 Monitor meter reading routes and schedules.

 Address and resolve meter reading discrepancies and issues.

 Respond to customer queries via phone, email, and in-person.

 Resolve customer complaints and issues effectively and efficiently.

 Provide accurate information to customers regarding billing, water services, and
policies.

 Maintain a customer feedback system and track customer satisfaction.

 Manage and maintain the billing software and related systems.

 Troubleshoot system issues and coordinate with IT support as needed.

 Ensure data integrity and security.

 Implement system updates and enhancements.

 Generate reports from the billing software as needed.

Minimum Qualifications:

● Diploma in public relations or a business related course

● 3 years’ relevant experience.

● Experience in billing software .

● Prior experience in a similar job in a busy environment.

● Computer literacy and familiarity with standard office computer applications.

● Excellent interpersonal and communication skills.

● Ability to work under pressure and meet deadlines.


How to Apply

For more information and job application details, see; Karuri Water and Sanitation Company Customer Relations Assistant Jobs in Kenya

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