Karen Country Club Jobs in Kenya

Karen Country Club Receptionist Jobs in Kenya

Reporting to: Resident Manager

The candidate will be responsible for handling the Club/Residences front of house operations, receiving guests, handling enquiries, managing the switchboard and handling payments in a timely manner, per the established procedures.

Roles

Guest Bookings

Inform guests of the services and accommodation rates in the residences, make reservations for guests per their needs, and making sure that all reservations cancelled are effected immediately to avoid confusion.

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Handle check-in and departures professionally and in line with established procedures and policies.

Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the Clubs/Residences business running.

Completing procedures when guests arrive and leave.

Administration Functions

Assist in keeping the reception area clean and tidy, always.

Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.

Maintain cleanliness and neatness of the front desk area.

Guest Stay and Care

Open and charge guest folio correctly and on time and prepare guest bills upon check out.

Adhere to safety and emergency procedures, and aware of accident prevention policies.

Taking and passing on messages to Members and guests.

Handle and respond to all members/guest complaints and forward

to the responsible department.

Deal with all enquiries (walk – in, telephone or via e-mail) in a professional, courteous and timely manner.

Keep up to date with current promotions and club events to provide information on request.

Register guests and assign rooms. accommodate special requests whenever possible.

Job Qualifications

Diploma in Front Office operations

Certification in Customer care relations

Proficiency in Computer application

Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations

2-3 years of guest service experience in a reputable organization

Skills and Personal Attributes

Good command of English, both written and oral

Portray good interpersonal and organizational skill

Must be presentable and well groomed.

How to Apply

Forward your CV and Cover letter to – Email: recruitment@karen.or.ke Subject: Application for (Position)

Note: The Application deadline is 16th March 2017. Only SHORTLISTED candidates will be contacted.

For more information and job application details, see; Karen Country Club Receptionist Jobs in Kenya

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