Jumuia Conference and Country Home Limuru Receptionist Jobs

Jumuia Conference and Country Home Limuru Receptionist Jobs


JOB TITLE:

HEAD RECEPTIONIST

POSITIONS TO BE FILLED:

SUPERVISOR:

  • Resort Manager

    DUTY STATION:

  • Jumuia Conference and Country Home Limuru

    MAIN PURPOSE OF THE JOB

    Responsible for managing reservations, reception, receiving guests, attending to their needs and disseminating information to other departments. Also provides guest relations, duty management, public relations and sales support to the hotel.

    Duties and Responsibilities:

  • Reserve, register and assign rooms to guests, provide continuous source of information during their stay in the hotel
  • Prepare and update guest bills on daily basis
  • Handle booking correspondences
    Obtain feedback from guests & clients
    Supervise room racks, guest rack, reservation rack, guest room keys.
  • Receive & distribute guest mail
  • Review of existing standards & procedures while implementing new best practices to ensure a seamless delivery of front office service
  • Solve guest’s problems to their satisfaction
  • Co-ordinate special needs with other Heads of Departments e.g. airport shuttle or special diets
  • Manage, schedule and supervise all the staff issues of front office department
  • Promote sales and a full house status
    Prepare and submit daily departmental sales report to the accountant
  • Conduct annual/quarterly appraisals for front office team
  • Ensure that the front office team functions are professional and consistent standards expected in providing a high level of customer focus to meet business needs.

    JOB SPECIFICATION AND OTHER INFORMATION RELATED TO THE JOB

    Level of Education/Academic Qualification

  • Kenya Certificate of
    Secondary Education (KCSE)
  • Diploma in Front Office Operations/ Public Relations

    Specialized Training/Professional Qualifications

  • Diploma in any other related area.

    Other Competences:

  • Ability to work long hours
  • Mature and courteous
  • Strong interpersonal skills and inter-cultural orientation with appreciation of different cultural and religious backgrounds of guests.
  • Good communication skills with good command of English and Kiswahili
  • Ability to handle all complaints with tact, courtesy and initiative

    Relevant Job Experience

  • Must have worked in a similar position for at least TWO years.

    How to Apply

  • Qualified and interested candidates should download the NCCK Job Application Form(Click Here to Download).
  • Candidates are advised to STRICTLY send the application form ONLY, duly filled in PDF format to recruitment@ncck.org indicating job title in the email subject line.
  • The application forms to be received by close of business on 18th October 2018.
  • Only short listed candidates will be contacted.
  • For more information and job application details, see; Jumuia Conference and Country Home Limuru Receptionist Jobs

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