Jumia Quality Assurance Manager Jobs in Nigeria

Jumia Quality Assurance Manager Jobs in Nigeria

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services.

It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Location: Nigeria

Job Objective

The Quality Assurance Associate plays a pivotal role in the customer experience journey by ensuring our customers receive authentic and safe products that exceed their expectations.

You’ll be accountable for all product quality assurance activities, working with key stakeholders and engaging them to ensure higher standards of quality, improved customer perception, and reduced merchandise return levels.

Responsibilities

Lead the customer complaint process by working with the appropriate functions in order to analyze the returned product/failure, formulate the response to the customer and work directly with that customer to resolve the issue.

Ensure QC agents are not passing packages that customers have returned or rejected.

End to end quality leadership responsibility, provide and enhance quality control processes, both internally and externally, to ensure quality requirements are met

Analyze data insights across transactional customer satisfaction, QA performance, NPS detractors and support escalations

Evaluate the acceptability of product quality testing and deciding next steps

Manage the counterfeit battle (working with Production) and wrong item fulfillment (working with Vendor Support Centre)

Set direction for our support strategy through building cross functional relationships both internally and externally

Leverage findings from targeted analysis to contribute to the Continuous Improvement process

Act as the technical and functional product expert to assigned business categories

Develop and implement programs to establish, maintain, and deliver high product quality to Vendors and Customers.

Qualification & Experience

A minimum of 5 years' experience in quality inspections and quality management

Experience in a customer facing quality role

Experience in directly related quality assurance/quality control functions, preferably in a manufacturing environment.

Proven technical acumen demonstrated within

a manufacturing, quality or consumer products environment

Comfortable working in a dynamic, low structure, constantly changing atmosphere and prioritizing work appropriately

Proficiency in data analysis tools

Familiarity with ISO quality systems and typical standard operating procedures.

Competencies Required

Owner mentality and an entrepreneurial drive

Proficiency in Microsoft Office (Word, Excel and Power -point) tools.

Working knowledge of Google Office Productivity Tools.

Excellent communications skills and the ability to effectively advise senior leadership

Good problem-solving skills required

Proven ability to manage multiple tasks simultaneously.

Ability to work to deadlines and targets, can prioritize tasks under pressure.

We Offer

A unique experience in an entrepreneurial, yet structured environment

A unique opportunity of having strong impact in building the African ecommerce sector

The opportunity to become part of a highly professional and dynamic team

An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Application Closing Date
30th November, 2022.

How to Apply

Interested and qualified candidates should forward their CV to: talent.ng@jumia.com using the Position as the subject of the email.

For more information and job application details, see: Jumia Quality Assurance Manager Jobs in Nigeria

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