Jumia Nigeria Dispatch Operator Jobs
Jumia Nigeria Dispatch Operator Jobs
Key Responsibilities Scheduling riders in <1mins
Assigning and re-assigning order to free riders on the UN web portal
Reassign riders within clusters / hubs
Follow up on partners dispatcher to ensure no idle time for free riders
Follow up / monitoring delayed order on urban Ninja
Resolve riders complaints via phone, email, chat channels with functional teams(Customer service,Vendor Ops team)
Escalating to the appropriate department such as Vendor Ops on reataurant issues & customer service on customer;s issues
Attempt to persuade customers to reconsider cancellation
Ensuring proper education and communication are disseminated among riders in the community
Qualification & Experience
3+ years experience in various fields of customer service, supply chain
Process-oriented,well-organized with a high level of attention to detail
Excellent analytical ability:ability to leverage analytical work into action-oriented reporting & plans of actions
Ability to articulate the right findings using the data
Advanced knowledge in word,excel & powerpoint
Excellent communication skills and flexibility to work in different environments
Detailed oriented personality
Strong people leadership
How to Apply
For more information and job application details, see; Jumia Nigeria Dispatch Operator Jobs
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