Jumia Nigeria Chief Operating Officer Jobs
Jumia Nigeria Chief Operating Officer Jobs
Job Objective The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country.
Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives
Responsibilities
Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience.
Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.
Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives, the Jumia Mall Country COO will benefit strong support from the Country CEO.
The Jumia Mall Country COO challenges are described as below: • Management: Managing the functions of the following teams such as:
Customer experience
Vendor experience
Customer Service
IT local resources
Leading recruitment when necessary.
Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted projects & get support, as many of the Ops projects are transversal.
Projects/routines definition & execution
Understanding the central improvement projects and ensuring their sharp and timely local execution
Ensuring strict execution of the centrally defined routines
Developing Customer & Vendor Experience awareness across the country’s different services, through training & communication centralising all actions.
Gather detailed feedback from customers & vendor
Feed central team with feedback synthesis and the related necessary improvements
Lead and implement necessary improvements at a local level.
Qualification & Experience
Bachelor’s Degree or MBA in any field
from a recognised and accredited University.
8-10 years work experience and at least 5-6 years’ work experience at a senior operations management level.
Deep knowledge of customer/vendor Experience best practices in e-commerce or retail industry
Excellent interpersonal and influencing skills
Problem solving and quick decision-making ability.
Proven experience in target setting and ability to efficiently manage multifunctional team
Ability to get Hands on with the team & results oriented
• Well organized and excellent communication skills
We Offer
A unique experience in an entrepreneurial, yet structured environment.
The opportunity to become part of a highly professional and dynamic team working around the world.
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply
For more information and job application details, see; Jumia Nigeria Chief Operating Officer Jobs
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