Jumia NI - IT Support Agent Jobs in Nigeria

Jumia NI - IT Support Agent Jobs in Nigeria

About the Job

You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboardings, Google Workspace, SSO and Endpoints.

Your Responsibilities:

Management of local Endpoints for MDM and EDR;

Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform;

Manage and monitor internal assets to ensure accurate inventory records;

Onboarding and Offboarding procedures;

Report RMA’s and Warranties;

Manage OS Imaging and Configuration for Linux, MacOS and Windows;

Support for Voip systems.

Other common IT Support duties.

What we are looking for:

Higher education in either IT or equivalent

Minimum 3 year work experience in computer technical support functions;

Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP;

Excellent communication skills and taste for contact with the end user;

Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.

Good interpersonal skills and taste for teamwork;

Good analytical

ability, organization and planning;

Outstanding troubleshooting skills

Knowledge of customer service principles and practices

Proficiency in English, both written and verbal, clearly and accurately.

How to Apply

For more information and job application details, see; Jumia NI - IT Support Agent Jobs in Nigeria

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