Jumia IT Support Manager Jobs in Nigeria

Jumia IT Support Manager Jobs in Nigeria

Job Description

The IT representative role is to support and maintain the stability of Jumia's software systems at a country level.

In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing the on-boarding and off-boarding processes of local users for manual processes.

You will also be responsible for implementing and training users on newly developed and existing products and promptly troubleshooting any exceptional cases or issues that may arise within the existing software systems.

Key Responsibilities

Compliance:

Ensure compliance with the SOPs and compliance requirements as defined centrally by the operational excellence and internal control teams
Propose changes to current SOPs and compliance requirements to improve efficiency

Provisioning/deprovisioning on Jumia Software Products:

Prepare documentation and training materials for on-boarding and off-boarding of users for Jumia software products

Conduct training sessions and tests for new users to ensure proper use of software products
Implementation:

Prepare documentation and training materials for new product developments and train affected users

Aid in checking new product development requests and test new product developments before launch

Lead implementation of new product developments and request system improvements

Troubleshoot and fix any systematic or exceptional issues with software products

Troubleshooting:

Document issue existence and resolution using existing ticketing systems

Flag issues affecting/blocking local business processes that require central changes

Preferred Qualifications and Skills

Candidates should possess a Bachelor's Degree / Master's Degree qualification

A minimum of 4 years experience.

Project management and cross-team

communication skills

Strong problem-solving skills

Strong knowledge in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office.

E-commerce and IT operations experience.

IT operations, web development, and help desk support experience.

We Offer

A unique experience in an entrepreneurial, yet structured environment.

A unique opportunity of having strong impact in building the African e-commerce sector.

The opportunity to become part of a highly professional and dynamic team.

An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders.




How to Apply

For more information and job application details, see; Jumia IT Support Manager Jobs in Nigeria

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