Jumia IT Support Associate Jobs in Nigeria
Jumia IT Support Associate Jobs in Nigeria
About Jumia: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.
With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Job Objectives
To ensure that the systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.
Key Responsibilities
Prioritize and respond to I.T incidences via the I.T help Desk.
Monitor and maintain computer networks.
Deploying and Configurations of Firewalls, Routers and Switches.
CCTV Installations, troubleshooting and Repairs.
Online/Offline/Remote I.T support to staff or clients
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Documentation and verification of I.T assets.
Testing, evaluating and actively
supporting the roll-out of new applications or technologies.
Set up user’s accounts or profiles and deal with password issues.
Respond within agreed time limits to call-outs.
Providing reports and documentation as required.
Rapidly establish a good working relationship with colleagues and stakeholders.
Conduct electrical safety checks on computer equipment.
Shift and on-call work may be required
Training of Junior Staff as required.
Requirements & Qualifications
A technical, logical thought process.
Problem Solving and people management skills
An ability to stick to strict deadlines
An ability to prioritize and delegate
A keen eye for details.
A University degree in Computer Science (or similar qualification).
At least three years’ experience in a similar Role.
Cisco Certified Network Associate Qualified (CCNA) preferably.
How to Apply
For more information and job application details, see; Jumia IT Support Associate Jobs in Nigeria
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