Jumia Head of Vendor Experience Jobs in Uganda
Jumia Head of Vendor Experience Jobs in Uganda
About Jumia: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.
With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Main Duties & Responsibilities
Leadership
Interacting with Jumia central top management to align on roadmap/budget/strategic projects
Interacting with Country’s Managing Director & COO to explain the forecasted changes, collect their feedback, and get their full collaboration
Interacting with other central & local teams (logistics & warehousing, IT, commercial, customer experience, marketing) to explain the forecasted projects & get support as many of the VXP projects are transversal.
Managing a team composed of several sub-teams with different sets of objectives, KPIs and projects.
Tech & product development
Being the key stakeholder for all the vendor support related product developments in Salesforce
Being one of the key stakeholders in the development roadmap to ensure the product is always developed to maximize the vendor experience
Being consulted on development influencing
vendor experience (commercial management, warehousing & logistics…)
Performance management
Ensuring we offer a best in class vendor support through the achievement of strong vendor support performance
Interacting with other country Heads of VXP on a regular basis to ensure we reach and sustain the vendor satisfaction targets
Projects definition & execution
Collecting detailed feedback from vendors & local teams
Based on this feedback on Jumia mission/ vision and on benchmarks with other marketplace ecommerce websites to identify VXP successes & best practices, building a vision for the Jumia VXP
Based on this vision, prioritizing (with a cost/impact pragmatic approach) and defining the detailed roadmap of projects to be led and related requested resources (team/external resources, IT devs)
Vendor satisfaction
Maintaining high quality standards at vendor hubs and in vendor support by analyzing vendor satisfaction survey results
Owning the VXP roadmap, implementing projects and releases (e.g. SalesForce integrations, automated operational triggers), setting project priorities and KPIs.
Planning and executing major commercial campaigns from a vendor experience & operational perspective
Cultivating cross-functional relationships across departments in order to ensure optimal execution, in particular with Customer Experience and Finance Analytical and solution driven.
Required skills and experience
3+ years’ experience in vendor relations and management.
Analytical and solution driven.
Great Interpersonal Skills.
Demonstrated success in cross functional projects.
Process Oriented.
Excellent communication skills.
Strong attention to detail.
Proficiency in MS Excel.
How to Apply
For more information and job application details, see; Jumia Head of Vendor Experience Jobs in Uganda
Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.
Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.
Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Scholarships & Grants FAQ.
