Jumia CRM Manager Jobs in Uganda
Jumia CRM Manager Jobs in Uganda
About Jumia: Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
Job summary
The CRM channel is at the cornerstone of Jumia marketing strategy with a strong objective to grow unpaid channels much faster than paid channels, as well as achieving more relevance and personalization through automation.
As CRM Manager, you will own the responsibility of all communications towards customers of Jumia Uganda with the objective driving customer engagement. You have a pioneer mindset, you are ambitious, hardworking and have a deep rooted understanding of CRM strategy and execution. You strongly believe in constantly testing new ideas, to innovate and optimize. You are flexible and forward thinking who easily connects with new people.
Key Duties
and Responsibilities:
Drive experimentation on different communications and segmentation to drive the most relevant content for each user by using data mining and SQL
Run experiment analytics to get the performance and identify similar users to scale up for the entire user base
Planning of communication calendar for all verticals (Jumia Mall, Jumia Food) based on user segmentation and promotional deals available
Drive channel performance through data analysis and content testing in order to improve CTR% and conversions by segment
Manage CRM executives and drive their daily routine
Review communication plan
Own CRM channels (Email Marketing, Push notifications, In-app messaging & SMS) for all vertical (Jumia Mall & Jumia Food)
Work on new projects that have as a goal:
Optimizing CRM channels.
Drive growth across all verticals (Jumia Mall & Jumia Food).
Automating the execution part Including more segmentation and personalization on our promotional campaigns.
Drive transition from day-to-day execution to automation.
Skills and Qualifications
Degree in Business, Marketing or related field.
Excellent communication skills both verbal and written in English.
1 to 3 years’ experience with a solid foundation in CRM or CVM.
Proficiency in SQL and PowerBI.
Fast learner, accurate, systematic and methodical.
Ability to organize and prioritize tasks.
Self-motivated and driven.
How to Apply
For more information and job application details, see; Jumia CRM Manager Jobs in Uganda
Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.
Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.
Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Best Africa Jobs.
