Jumia Chief Operating Officer Jobs in Nigeria

Jumia Chief Operating Officer Jobs in Nigeria


Job Objective

  • The Jumia Mall Country COO will be responsible for leading the improvement of the Jumia Mall Customer Experience, Vendor Experience & Operational Profitability in his country.

  • Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives.

    Responsibilities

  • Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience.

  • Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.

  • Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives, the Jumia Mall Country COO will benefit strong support from the Country CEO.


  • The Jumia Mall Country COO challenges are described as below:

    • Management: Managing the functions of the following teams such as:

  • Customer experience

  • Vendor experience

  • Customer Service

  • IT local resources

  • Leading recruitment when necessary.

    • Leadership: Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted projects & get support, as many of the Ops projects are transversal.

    • Projects/routines definition & execution

  • Understanding the central improvement projects and ensuring their sharp and timely local execution

  • Ensuring strict execution of the centrally defined routines

  • Developing Customer & Vendor Experience awareness across the country’s different services, through training & communication centralising all actions.

  • Gather detailed feedback from customers & vendor

  • Feed central team with feedback synthesis and the related necessary improvements

  • Lead and implement necessary improvements at a local level.

    Qualification & Experience

  • Bachelor’s Degree or MBA in
    any field from a recognised and accredited University.

  • 8-10 years work experience and at least 5-6 years’ work experience at a senior operations management level.

  • Deep knowledge of customer/vendor Experience best practices in e-commerce or retail industry

  • Excellent interpersonal and influencing skills

  • Problem solving and quick decision-making ability.

  • Proven experience in target setting and ability to efficiently manage multifunctional team
    Ability to get Hands on with the team & results oriented

    • Well organized and excellent communication skills

    We offer

  • A unique experience in an entrepreneurial, yet structured environment

  • The opportunity to become part of a highly professional and dynamic team working around the world

  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

    How to Apply

  • For more information and job application details, see; Jumia Chief Operating Officer Jobs in Nigeria


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