Jumia Chief Operating Officer Jobs in Kenya
Jumia Chief Operating Officer Jobs in Kenya
Role In BriefThe Jumia Kenya COO (Ecommerce) will be responsible for leading the improvement of the Jumia Ecommerce Customer Experience, Vendor Experience & Operational Profitability in her or his country.
Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives.
Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia: online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience.
Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.
It is a leadership role that sits on the Kenya Ecommerce Executive Committee, with a large team
The main challenges are described as below:
Responsibilities
Management & recruitment
Managing the country’s teams / efforts in terms of:
Customer experience
Vendor experience
Customer Service
Production
IT local resources
Leading recruitment when necessary.
Leadership & influencing
Interacting with other local & central teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain projects & solicit support, as many of the Ops projects are transversal.
Projects/routines definition & execution
Understanding the central improvement projects and ensuring their sharp and timely local execution
Ensuring harsh execution of the centrally defined routines
Developing Customer & Vendor Experience awareness across the country’s different services, through training & communication, to make Customer & Vendor Experience central in all decisions
Collecting detailed feedbacks from customers & vendors
Based on customer
& vendors feedbacks:
Feeding central team with their synthesis and the related necessary improvements
Leading local necessary improvements
Qualifications
Strong experience (>6 years) in senior operations management, deep culture & knowledge of Customer & Vendor Experience best practices in ecommerce, ideally specifically in developing countries.
8 years total experience
Strong inter-personal skills: convince the people and your team that you are making the right decisions
Ability to manage efficiently multiple teams
Hands on & results oriented – excited by solving problems yourself
Well organized
Strong analytically (good with numbers & analysis – we have a lot of them!)
Excellent communication skills in English
We Offer
A unique experience in an entrepreneurial, yet structured environment
A unique opportunity to help build & shape a growing African ecommerce giant
The opportunity to become part of a highly professional and dynamic team
Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)
How to Apply
Interested and qualified candidates should apply online by 21st January, 2019
For more information and job application details, see; Jumia Chief Operating Officer Jobs in Kenya
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