Jumia Aftersales Manager Jobs in Nigeria

Job Objective

Responsible for accurately processing return of items from customers by evaluating the customer claims and products details. Manages the process for items going to inventory, vendors and customers.

Key Responsibilities

Aftersales Process and Team Management

Oversee the process of receiving and reconciliation of packages from Network team

Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims

Ensures all packages are processed on time

Prevent losses through continuous process monitoring and tracking of all items processed by aftersales.

Queue management of items in transit to and items received at the aftersales

Performance management including appraisals and training of the Aftersales team on new systems improvements

Improve overall efficiency in Aftersales by suggesting systems improvement

Escalate issues to senior management within an appropriate time frame and provide fulfilment manager with end of day / shift handover information.

Qualification & Experience

Bachelors. Degree (Logistics- supply chain,) or a good degree

Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc

Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.

Minimum of 4 years FMCG, or warehouse management or order management experience

Experience with quality assessment and control management

Experience managing an aftersales process in FMCG or E-Commerce will be an added advantage

Performance-driven, ability to handle pressure and be able to meet strict deadlines.

Attention to detail and

high level of accuracy and precision.

Self-organization, coordination, prioritization, follow up and problem-solving skills.

Excellent communication skills (written and verbal)

Strong interpersonal skills and the ability to motivate staff.

We offer

A unique experience in an entrepreneurial, yet structured environment

The opportunity to become part of a highly professional and dynamic team working around the world

An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

How to Apply

For more information and job application details, see; Jumia Aftersales Manager Jobs in Nigeria

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