Judicial Service Commission Director, Complaints Management and Investigations Jobs in Kenya

Judicial Service Commission Director, Complaints Management and Investigations Jobs in Kenya

Duties and Responsibilities:

This is the highest grade in the cadre. Duties and responsibilities will include:

Coordination of complaints management processes

Ensuring prompt investigations on complaints to facilitate effective decision making;

Coordinate processing of complaints / petitions received by the Commission;

Maintaining proper and up-to-date data on complaints filed and processed;

Managing the Complaints Management Information System;

Developing and implementing stakeholder engagement strategies to sustain valuable stakeholder relationships;

Identifying complaints arising from gaps in law, policy or procedures that require action by JSC or other agencies;

Developing guidelines / standard operation procedures (SOPs) for complaints and investigations;

Development of complaints and investigations trend reports;

Advisory to the Commission and management on complaints management; and

Supervision of staff and management of Directorates financial resources.

Requirements for Appointment:

For appointment to this position, the applicant must have: -

A relevant Master’s degree from a recognized University;

A Bachelor’s Degree in Social Sciences from a recognized University;

A

relevant certificate in basic investigation and crime detection;

Membership to relevant professional body with Good Standing;

Attended a Course in Strategic Leadership and Development or its equivalent; and,

Meets the requirements of Chapter Six (6) of the Constitution

Work Experience:

Minimum Fifteen (15) Years relevant work experience;

At least Five (5) Years at Senior Management Level; and

Prior experience working on Complaints Management systems and Investigations will
be added advantage

How to Apply

For more information and job application details, see; Judicial Service Commission Director, Complaints Management and Investigations Jobs in Kenya

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