Jubilee-Allianz Assistant Manager, Marketing & Customer Service Jobs in Uganda

Jubilee-Allianz Assistant Manager, Marketing & Customer Service Jobs in Uganda

Job Summary:

Management of the day-to-day marketing activities of the organization and long-term marketing strategy for the company.

End to End management of Relationship cycle while collaborating with internal stakeholders on the partnership management process including conceptualization, scoping, development, business planning, testing, marketing, launch and post-launch review of products and services in the portfolio ensuring that products are able to deliver social impact sustainably. Ensure Proper Brand visibility at all touch points to properly represent the JAZ UG Brand.

Duties and Responsibilities

Marketing and Communications

Managing all marketing for the company and activities within the business development and marketing department.

Spearhead the development and implementation of marketing strategy in line with the company objectives.

Coordinating marketing campaigns with sales activities.

Oversee and monitor marketing budget and additional budget requirements.

Creation and publication of all marketing material in line with marketing plans.

Planning and implementing promotional and digital marketing campaigns.

Manage and improve lead generation campaigns, measuring results.

Overall responsibility for brand management and corporate identity.

Prepare online and print marketing campaigns.

Monitor and report on effectiveness of marketing communications.

Working closely with the Company’s Corporate Communication agency to oversee social media presence and direct programs to improve social media reputation and recognition.

Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.

Customer Service Management

Communicate and Coordinate Customer/ Client Concerns and queries do routine follow ups to ensure proper closure of the same.

Gather customer feedbacks, derive insights and designs specific practices to benefits customers.

Respond Promptly to customer inquiries.

Refer all customer concern updates to the respective officers for attention

Follow up with the respective officers on re-dress of all the Customer Interactions

Provide Feedback on the efficiency of Customer Service Processes.

Conduct customer service surveys and come up with strategies to uplift the NPS

Prepare and distribute customer activity Reports with all managers

Ensure proper documentation of all Customer Engagement activities.

Work closely with I.T and underwriting to maintain a proper Know Your Customer ( KYC) data base

Key Deliverables

To manage all marketing activities and partnership relationships.

To communicate this strategy to all the relevant participants and stakeholders.

Optimize marketing materials to increase sales through search engine optimization, mobile apps, social media, and other marketing strategies.

To over see all the Customer service and Branding assignments as allocated by your supervisor

Required Education, Functional & General Skills, Experience

Education

BSc. In Business Administration, Public Administration and Management, Marketing or any other related course

Professional certification (CIM, etc.)

Master’s degree (added advantage)

Experience

Min. of 3 years’ experience in marketing and customer service or relevant role

Technical Skills

Good creative sensibility

Knowledge of customer service and marketing, policies and procedures

Support the business by making profitable and quick decisions.

Strategic planning and management

Business planning and implementation.

Marketing intelligence and business development

General skills

Express thoughts and get a message across clearly both verbally or written

Manage, schedule and priorities work, handle time properly, meet deadlines and ensure that this is being followed within the department.

Analytical and critical thinking

Use general office application tools e.g. Power Point, Excel, Word.

Leadership skills.

How to Apply

For more information and job application details, see; Jubilee-Allianz Assistant Manager, Marketing & Customer Service Jobs in Uganda

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