Jubilee Insurance Administrative Assistant Jobs in Kenya

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients.

Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com

We currently have an exciting career opportunity for Administrative Assistant. The position holder will report to the Administrative Officer and will be based at Head Office in Nairobi.

Main Purpose of the Job (Job Summary)

The role holder will be responsible for ensuring excellent service delivery to our customers at the main reception and the switch board.

Main Responsibilities

• Provide professional and competent telephone operator service both internally and externally on all aspects of telecommunications to and from the switchboard.

• Addressing customer queries and providing an overall welcoming environment.

• Prepare a daily call log of all incoming calls with customer details.

• Prepare daily reports of customers

attended to at the main reception.

• Provide professional first-class customer focused reception services in a helpful and courteous manner.

• Maintain office compliance procedures by following safety processes in relation to access of visitors to offices, through the reception desk

• Undertaking any other relevant tasks as directed by the Administrative Officer.

Key Deliverables

• Strong written and verbal communication skills.

• High level of attention to detail.

• Exhibit confidence, positive attitude and proactive work ethic.

• The ability to manage priorities without loss of composure.

• The ability to maintain absolute discretion.

• Ability to professionally interact with colleagues, clients, and associates.

Academic Qualifications

• Diploma in Communication, Customer Experience, or any other related field.

Key Competencies

• Communication skills. The ability to communicate clearly is essential.

• Customer-service skills. Courteous and professional.

• Interpersonal skills. Good people skills.
Experience.

• Minimum of 1-2 years’ experience in front office customer service-related role, in a busy corporate organization.

How to Apply

For more information and job application details, see; Jubilee Insurance Administrative Assistant Jobs in Kenya

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