JRS Information, Communication and Technology Officer Jobs in South Sudan
JRS Information, Communication and Technology Officer Jobs in South Sudan
Organizational ContextThe Jesuit Refugee Service (JRS) is ministry of the Society of Jesus, incorporated as an international non-governmental organization with a mission to accompany, serve, and advocate for the rights of refugees and forcibly displaced people.
The organization found in November 1980 and now has a presence in over 50 countries.
JRS undertakes services at national and regional levels with the support and guidance of an international office (IO) in Rome.
Operational Context/Role
The ICT Officer is responsible for effective operation of the Information and Communication Technology Infrastructure and services across JRS South Sudan. Working closely with the Supply Chain Manager and the HQ IT Officer, the ICT Officer implements JRS South Sudan goals, policies, and standards in line with International and global standards.
S/he designs and maintains the connectivity, infrastructure and ICT services architecture that support and facilitate the business needs in the Country Office and the JRS programme locations in Maban and Yambio.
S/He ensures reliable ICT services in terms of availability, security, and business continuity
Key Responsibilities
Information Technology
In collaboration with the International Office, define the standards for the computers and hardware to be procure in the country.
Be part of any bidding committee and define the technical specs of any IT related hardware
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Develop and maintain local area networks in ways that optimize performance
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain Hardware and Software inventory, renew, discontinue use and recommend effective and newer versions.
Performs backups, defragmentation, and cleaning of IT equipment and computers regularly
Manages the Internet systems maintenance and installation in all Field Offices
Provide support to the JRS ISP Services for all bases and Liaise with HQ on continued Services and configurations
Install and maintains main server and network systems; perform basic network administration and security functions ensuring network and computer systems privacy, integrity, and security.
Assess IT needs at mission level and advice on IT / HF/VHF Radio management and realignment with Logistics Cluster requirements in South Sudan.
Configure email accounts for all users, where necessary and support on email and messaging services
Ensure that JRS internet servers and internet satellites are always running in all Offices
Configure for automatic Backups for All Laptops & Computers to the Server at designated times.
Preforms any other IT related tasks assigned by the supervisor to accomplish the overall organizational goals.
Capacity Building
Organize trainings in the areas of ICT, to support the implementation of the JRS ICT policies
Provide orientation and guidance to users on how to operate new software and computer equipment
Conduct Trainings for the staff (remote and physical) on the Office 365 and other JRS tools
Support the ICT capacity building and training activities for co-workers, in close cooperation with the HR department, by analyzing areas for training needs and recommending training methodologies
Support new staff through induction sessions on IT related services
Keep the Country staff updates with latest IT security measures and best practices
Work with Sector leads to define IT related needs for staff and design training sessions to address those needs.
Policies & Guidelines
Work in collaboration with the IO IT department to apply the IT guidelines and policies
Share the country challenges with IO IT department and other working groups to further develop the strategies and answer the needs
Plan, design and execute the internet bandwidth requirements in accordance with International guidelines, number of users and business applications running.
Implement the global IT Security guidelines to ensure the systems, cloud services and users data
are protect from threats.
Education Learning Platforms
Support the programme teams on innovative integration of Technology Components (ICT for Education) in the existing/new Programmes to better service the beneficiaries
Work with the International IT office to Co-Manage the Education platform
Participate in the understanding, simulation and uptake of the Education Platform for learning purposes and Support Project staff and Students in the best use of the platform.
Priority Activities
Work with International Office on the installation of ISP Equipment. Work with Field Offices for installation of relevant equipment and set up/configuration of the same.
Work with International Office to review, revise and contextualize the ICT Policy for South Sudan.
Work the Supply Chain Manager to identify quality sources of ICT Equipment in the Region
Work with the PDs to support them on the design, and roll out of the Education Platforms.
Work with the Supply Chain Manager in Completing the Server installation, configuration and roll out. Design, back up and archiving protocols and information sharing.
Team Management
Support the programme teams on innovative integration of Technology Components (ICT for Education) in the existing/new Programmes to better service the beneficiaries
Work with the International IT office to Co-Manage the Education platform
Participate in the understanding, simulation and uptake of the Education Platform for learning purposes and Support Project staff and Students in the best use of the platform.
Education Qualifications
BSc degree or Diploma in Computer Sciences/ Information Technology/Information Systems
Certified in networks (CCNA or equivalent)
Certified in Microsoft (MCSE/MCSA or equivalent). Microsoft Enterprise Mobility Suit (EMS) is a plus.
Proven experience as IT Technician or relevant position
Excellent diagnostic and problem-solving skills
In depth understanding of computer systems and networks
Good knowledge of internet security and data privacy principles
Strong analytical, strategic, and planning skills
Competence in Office 365 and Microsoft Office
Professional Experiences
Minimum 2 years’ experience setting up and running information technology systems in Commercial and Relief operations in remote areas and at capital.
Technical Knowledge and experience of ICT Systems.
Experience with set up and management of ISP operations in East and Central Africa/other.
Experience in Information technology
Experience Cloud Computing and Computer networked systems
Experience in Network Security and data safety and data privacy
Experience in ICT Equipment diagnostics and troubleshooting/repair
Knowledge of humanitarian operations.
Required Knowledge & Skills
Knowledge in Microsoft windows server and client operating systems.
Knowledge in software defined (SD) networking such as Cisco Meraki and Ubiquity devices.
Knowledge in Azure identity management and Microsoft Active Directory
Hands on experience on Microsoft Office 365 services
Proven experience to design and mange IT projects
Knowledge in conducting digital literacy and assessing its result
Experience/ability to create policies and ICT strategies
Solid experience in ICT hardware and software acquisition and management
Professional communications skills
Experience in doing internal ICT audits
Mastery of techniques such as communication, energy, electricity and computer technology
Good writing skills
Languages
Excellent written and verbal communication skills in English and Arabic a plus;
Required Personal Characteristics
Independence, an ability to take the initiative and a sense of responsibility
Good resistance to stress
Sense of diplomacy and negotiation
Good analysis and discernment capacities
Organization and priority management
Adaptability to changing priorities
Pragmatism, objectivity and an ability to take a step back and analyse
Ability to make suggestions
Sense of involvement
Trustworthiness and rigor
How to Apply
Please send your CV and a cover letter that indicates what skills and experience you have that meets the criteria and your availability. The CV (maximum 3 pages) should include contacts (phone and email) for three referees.
Please note that only official email addresses for referees will be accept. Kindly send the application to sds.recruit@jrs.net by 5pm closing date 20th October 2020 Or hand delivery to JRS-Juba, South Sudan office in Tomping next to India Embassy.
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