Jotun Customer Service Officer Jobs in Ethiopia

Jotun Customer Service Officer Jobs in Ethiopia

Summary of the Role

Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

Responsibilities:

Execute customer’s orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure good and efficient customer service is provided.

Perform invoicing of Customers’ orders in an accurate and efficient manner and respecting local laws and Jotun procedures.

Coordinate the activities within the Customer Service Department assuring that the Customer orders are processed in a timely and efficient manner, promoting lean solutions and best practices.

Follow up Customers’ complaints to ensure they are dealt with in a timely and efficient manner by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.

Actively handle customers' inquiries through e-mail, telephone or face to face in a timely and professional manner in order to provide a high-quality customer service.

Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution in order to increase customer’s satisfaction

Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders.

Communicate with sales and customers to verify that all details are correct and clear up any missing

details or inconsistencies on orders.

Monitor daily follow up of orders and change dates if applicable to achieve correct backlog and OTIF.

Handle approved Sales Returns with appropriate information on charges and create credit note when required.

What We Offer

Competitive compensation and benefits

Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.

Career development opportunities across multiple disciplines and geographies

Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores

A supportive and inclusive company culture where you can be your authentic self

A focus on having fun together through team buildings and social activities

Job Requirements

Qualification:

Bachelor's degree in any field of study

Experience:

2+ year

What We Look For

Previous Customer Service Experience

Analysis & Data Management Experience

ERP System Experience

How to Apply

For more information and job application details, see; Jotun Customer Service Officer Jobs in Ethiopia

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