Jobplacements Product Specialist Jobs in South Africa
Jobplacements Product Specialist Jobs in South Africa
Job DescriptionDuties & Responsibilities Provide telephone, email and face-to-face support for users who have a current maintenance agreement.
Document all support issues in the company’s Customer Relationship Management (CRM) database.
Report on significant support issues to the business unit.
For support issues that are the result of possible software bugs, test and verify the bugs, enter the details into the bug database, and liaise with the product development staff to establish a solution. Report any possible work-around to the client as soon as possible.
Provide training to current and new software users.
Provide in-house training for new staff, managers, and other staff members who require product knowledge.
Liaise with the product development team and software users during the software design cycle. This may involve canvassing users to determine the functionality of a new component, and then writing a design brief for the product development team.
Participate in internal BETA testing of new products and/or versions.
Test new and improved product functionality
Assist the sales team by providing technical support during pre-sales demonstrations, trade shows, and other promotional events as requested.
Assist with the promotion of training courses and maintenance agreements.
Assist with license renewals
Travel to other organisations various offices and client sites as required.
Provide technical support to other staff members for various promotional or product development projects as required.
Other tasks as directed by your manager.
Desired Experience & Qualification
Tertiary qualification in mine engineering
2-5 years of experience in an operational exploration or mining environment
Recent experience in providing help desk support, client training or public presentations will be beneficial
Recent experience with general-purpose mining software
A self-starter with excellent written and verbal communication skills.
Excellent interpersonal skills.
The ability to build relationships with clients.
Competent with Microsoft Windows and Office software applications.
Prepared to travel as needed locally, internationally and mine site
How to Apply
For more information and job application details, see; Jobplacements Product Specialist Jobs in South Africa
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