Job Placements Help Desk Assistant Jobs in South Africa

Job Description

Our call Center department is looking for help desk assistant for answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.

Responsibilities:

• Management and resolve customer complaints

• Sell products and place customer orders in the computer system

• Identify and escalate issues to supervisors

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Process orders, forms, and application

• Route calls to appropriate resources

• Document all call information according to standard operating procedures

Qualifications.

• Grade 10 ,11, 12 or equivalent

• Proficient in relevant computer applications

• No experience needed , training is provided

• Knowledge of customer service practices and principles

• Excellent data entry and typing skills

• Superior listening, verbal, and written communication skills

• Ability to handle stressful situation appropriately

How to Apply

For more information and job application details, see; Job Placements Help Desk Assistant Jobs in South Africa

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