Jamii Bora Bank Jobs in Kenya

1. Jamii Bora Bank Marketing Manager Job in Kenya

Core Value Behaviors

Teamwork: ”We work together to make Jamii Bora better”

Innovation: “We are driven by creativity, innovation and continuous improvement"

Professionalism: "We are qualified, skilled and committed to serve our customers"

Integrity: "How we do business is as important as the business we do so we do the right thing always"

Job Purpose: The Marketing Manager will be the main driver for the marketing, Public Relations and communication strategy and will contribute to the bank strategy to “grow market share by building our reputation as an efficient, innovative and customer centric enterprise bank”

Key Responsibilities

Develop and execute the banks branding strategy to ensure clear and visible standard brand application, signage, merchandising, stationery across the network

Develop and implement events Management strategy including management of bank events such as Press conferences, product & branch launches, media briefs both externally & internally

Development and execution of the banks social media and website strategy to ensure development of an up-to-date and informative website & social media platforms; development & execution of the social media strategy

Main Activities

Embed strategic marketing by implementing digital marketing, events, campaigns and brand awareness by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value

Design and implement the Jamii Bora Bank brand strategy

Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners

Build the Jamii Bora Brand to ensure that the bank is top of mind as an enterprise bank

Develop the go to market strategy for new and existing products and develop and execute above the line and below the line brand and product awareness strategies

Set up, maintain and develop processes necessary to support all activities in the area of Marketing, Communications and Public Relations and regularly

Create marketing/public relations strategy that will allow JBB leadership to cultivate and enhance meaningful relationships with targeted, high-level external audiences, including the media and key stakeholders, including corporate and government partners

Develop all elements of JBB’s social business, designing and driving JBB social media strategy and tactics

Oversee development of all JBB’s print communications including the annual report, marketing collateral materials and electronic communications including JBB’s website and new media

Actively engage, cultivate, and manage press relationships to ensure coverage surrounding JBB programs, special events, public announcements, and other projects

Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events

Design and create product/service awareness material to ensure availability of product fliers & posters and adoption of cost effective platforms such as website, social media

Development and execution of the banks social media and website strategy to ensure development of an up-to-date and informative website & social media platforms; development & execution of the social media strategy

Develop and implement internal and external communications strategy, including design and content management for internal e-newsletter (Jamii Yetu), development of Press Releases, customer email bursts, bulk SMS content, posters and fliers

Develop Corporate Social Responsibility policy and oversee the implementation through the CSR board

To perform any other duty as assigned to them in line with the organization goals and objective

Qualification and Experience Requirements

University degree- Upper second class Honors or 3.0 GPA.

Relevant professional qualification – Chartered Institute of Marketing (CIM) is an added advantage

Demonstrated experience and leadership in managing comprehensive strategic marketing and communications, media relations, and marketing programs

Minimum five years experience in a middle to senior management role either in-house or with an agency


2. Jamii Bora Bank Relationship Manager Job in Kenya

Core Value Behaviors

Teamwork: ”We work together to make Jamii Bora better”

Innovation: “We are driven by creativity, innovation and continuous improvement"

Professionalism: "We are qualified, skilled and committed to serve our customers"

Integrity: "How we do business is as important as the business we do so we do the right thing always"

Job Purpose: The RM, Trade Finance will be the main driver for the development, management and overall business development activities

in trade finance so as to achieve the banks Trade Bank’s strategy to “grow market share by building our reputation as an efficient, innovative and customer centric enterprise bank.”

Key Responsibilities

Business planning and growth (deposits and lending) as well as customer growth and retention

Management information reporting and integrity

Portfolio management resulting in a quality sector book

Quality of service in customer engagement • Engagement with branches to drive the Trade Bank strategy and achieve deliverables

Main Activities

Sales & Business Development:

Full responsibility for trade finance products and all business development activities in trade

Develop business opportunities and monitor sector’s activities in line with the Trade Bank’s long-term strategic and annual business plans and ensure that the Trade Bank remains competitive within the specific sector and promptly reacts to changing market conditions and customer needs

Adopt the Relationship Management Framework fully in order to achieve targets and deliverables thereby increasing the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the Trade Bank strategy

Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending

Appraise, review, validate and process applications in a timely manner.

Work closely with the Trade Bank Relationship Officers to maintain a high degree of Business development, Relationship management and Customer service at the branch level

Cross – selling bank services {FDR, Trade finance, salary processing, corporate clearing, forex etc.}

Collection of market intelligence information local competition, products and levels of service

Maintain good quality loan book by ensuring arrears on normal and watch accounts are collected promptly and as well Excess management (Overdrawn accounts, accounts above sanctioned limit, ENC’s etc.)

Maintain and actively mine from the database of Enterprise Clients that they manage

To perform any other duty as assigned in line with the organization goals and objective such as regular attendance of training sessions as well as training of branch staff with regards to their specific sectors

Strategic Marketing

Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the Trade Bank’s distinctive capabilities to drive value

Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners

Build the Jamii Bora Brand to ensure that the bank is top of mind as a Trade Bank

Strategic product development

Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise

Strategic customer experience

Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost

Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design

Link sales and service and embed customer service culture as the bedrock to grow the balance sheet

Qualification and Experience Requirements

University Degree – Upper second or GPA 3.0

Proficiency in computer use including MS Office tools and banking systems

At least 5 years banking experience 3 of which should be in a sales or relationship management role

AKIB or any other professional banking certification will an added advantage

Experience with customer management, marketing and relationship management

How to Apply: Go to http://www.jamiiborabank.co.ke/careers to apply online

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