Ital Global Hotel Manager Jobs in Kenya

Ital Global Hotel Manager Jobs in Kenya

About the Client:

Our client is a 24hours Hotel located along Kisumu-Busia Road offering conferencing, accommodation and other hotel services and is seeking a vibrant, aggressive, pro-active Hotel Manager responsible for providing overall leadership to Hotel team as a well as managerial services so as to ensure optimal efficiency of hotel operations.

Summary of Duties and Responsibilities

Fully responsible for all aspects of running the hotel, working with department heads, suppliers and stakeholders

Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements

Conduct regular operations team meetings to discuss Hotel matters, sales targets, guest experience feedback, restaurant feedback and any staff issues

Work with the purchasing officer to establish a vendor's database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations

Oversee all hotel projects and Liase with contractors for their timely completion

Oversee preparation required financial reports, budgets and revenue forecasts

Responsible for new business initiatives such as travel and tours and new branches

Oversee financial planning and analysis

Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression

Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience

Address complaints with a personal touch to restore customer satisfaction

Meeting and greeting

guests with a warm welcome

Manage the hotel’s online presence and generate an online buzz through special offers and promotions

Invest effort in employee engagement and retention in collaboration with HR

Prepare various Hotel Reports to the Director

Any other duties that may be assigned from time to time

Key Qualifications

Degree or Diploma in Hospitality Management or any other related field

Minimum 3 years of relevant work experience

Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue Management Systems desired

Excellent revenue management skills with experience of budgets, P&L's and forecasting

Exceptional communication and interpersonal skills

Excellent customer relations and people management skills

Ability to work well under pressure and under minimum supervision

High conflict resolution skills to keep guests happy and to help guarantee their continued patronage

How to Apply

Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

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